UNITED STATES BANKRUPTCY COURT NORTHERN DISTRICT OF TEXAS
Vacancy Announcement 24-07
AUTOMATION SUPPORT SPECIALIST
Dallas, TX
Open Until Filled
Salary: $47,164- $84,700 (CL 24 - CL 25)*
*The classification level and salary for this position will be based upon experience and education in accordance with the Court Personnel System of the U.S. Courts.
PRIMARY RESPONSIBILITIES
The Automation Support Specialist is a member of the information technology section of the Bankruptcy Clerk’s Office. The incumbent is responsible for assisting with support for virtual machines, personal computers, and peripheral devices such as printers and scanners. The incumbent must have a working knowledge of PC hardware repair and software troubleshooting, as this position provides technical support for PC users. This position reports directly to the IT Supervisor.
Representative duties are as follows:
- Provide information and assistance to judges and court staff via the IT helpdesk. Troubleshoot and provide guidance on technical problems. Provide information and assistance to users on court supported applications.
- Assume the role of technical expert in solving more complex systems issues. Provide in-person troubleshooting assistance with non-routine or more complicated issues which cannot be resolved remotely.
- Configure, install, and support Windows and MacOS desktop OS, Windows and Linux Server OS.
- Set up and troubleshoot peripherals and iOS/Android mobile devices.
- Maintain user accounts and associated change control documentation.
- Perform technical tasks, including installing, troubleshooting, repairing, and configuring hardware and software. Test and evaluate new hardware and software prior to installation.
- Familiarity and adherence to agile project management methodologies.
- Configure, image, and deploy virtual machines + VDI environments, VMware.
- Assist with courtroom process and technology – A/V equipment troubleshooting and configuration.
- Provide advice and recommendations regarding IT related projects.
- Assist with office and chambers moves, reconnecting equipment in newlocations.
- Perform other duties as assigned.
MINIMUM REQUIREMENTS:
The ideal candidate will have a bachelor’s degree, preferably in computer science or a related field, or equivalent experience. Working knowledge of computer hardware, software, networks, and theories, principles, practices, and techniques of data communications and network management, traffic, and security.
Specific skills and knowledge required: Hardware/Software troubleshooting; Window 10, macOS, Windows Server 2012-2019; Office 365, Linux CLI basics; Windows Server: DFS, Active Directory, DHCP, DNS, and Group Policy; VMware: Horizon 7 VDI, virtual meeting applications, Cisco IOS CLI, Layer 2 network hardware/software configuration; Print servers, printer maintenance; PDQ deploy; Cisco IP telephony; iOS/Android MDM. Ability to travel when assigned
OPTIONAL SKILLS:
A/V experience (video matrix, enterprise videoconference, audio switchers, audio streaming, HDBaseT, etc); VMware vSphere 7, vSAN 7, Workspace One/Airwatch; advanced Linux skills and/or certifications
DESIRED QUALIFICATIONS:
Ability to communicate effectively with others both orally and in writing. Ability to work as part of a team. Comp TIA certification or equivalent experience in IT infrastructure projects. Microsoft/Red Hat/VMware certifications are a plus.
BENEFITS:
Court employees are not included in the government’s civil service classification. They are, however, entitled to the same benefits as other federal employees, including: up to 13 days of paid annual leave per year for the first three years, thereafter up to 26 days per year, 11 federal holidays, participation in the Federal Employees Retirement System with a percent of contributions matched, choice of health benefit plan from several options, life insurance, and periodic salary increases. This position is subject to mandatory electronic funds transfer for salary payments.
OTHER:
Employees of the U.S. Bankruptcy Court for the Northern District of Texas are excepted service appointments. Employees are considered at will and are not covered by federal civil service classifications or regulations. The applicant must be a United States citizen or provide documentation proving eligibility to work in the U.S. Immigration law requires public employers to hire individuals who are lawful permanent residents (i.e., green card holder) seeking U.S. citizenship.
Due to the high volume of applicants received, the Court will only communicate with applicants who will be considered for interviews. Applicants selected for interviews must travel at their own expense, and relocation expenses will not be reimbursed.
APPLICATION PROCESS:
Qualified applicants must submit a cover letter, detailed resume, and salary history to Human Resources by emailing the items to humanresources@txnd.uscourts.gov. The subject line must include: “# 24-07.”
The United States Bankruptcy Court is an Equal Opportunity Employer
Job Type: Full-time
Pay: $47,164.00 - $84,700.00 per year
Schedule:
Ability to Relocate:
- Dallas, TX 75242: Relocate before starting work (Required)
Work Location: In person