At Logan Heating and Air Conditioning, we pride ourselves on our positive, family-oriented work culture. We are looking for a Customer Service Rep/Dispatcher to join our team! This position will act as a liaison, provide services information, and resolve any emerging problems that our customers might face with accuracy and efficiency.
Responsibilities include:
· Provide courteous and friendly high-level customer service and support to customers and staff
· Efficiently manage and maintain service schedules and appointmnets
· Answer incoming phone calls and direct to appropriate parties
· Schedule service calls and maintenance appointments in Service Titan software
· Billing and Collections
· Review technician time sheets submitted daily
· Assist in inventory purchasing, handling, and transactions
· Other general office duties as assigned
Skills and Qualifications:
· Courteous and friendly with excellent customer service/communication skills
· Documentation skills and strong attention to detail
· Excellent people skills - strong listening and communication skills and patience
· Ability to relate well over the phone and handle high volume phone calls
· Ability to resolve conflict
· Ability to stay organized and multi-task
· Excellent computer skills
· Strong work ethic
· Dependable and Trustworthy
· Problem-solving
· Positive attitude
· Team oriented
· Previous HVAC or dispatching experience
· High school diploma or equivalent. Some college preferred
Job Type: Full-time
Pay: $15.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
Weekly day range:
Work setting:
Application Question(s):
- Are you available to work the assigned schedule, in office Monday - Friday, 8am - 5pm?
Education:
- High school or equivalent (Required)
Experience:
- Dispatching, Scheduling, or Logistics: 1 year (Required)
- Customer Service: 1 year (Required)
Shift availability:
Work Location: In person