LYCON Inc. is looking for a motivated individual to join the team at our Order Centers in Watertown & Sauk City, WI. Successful candidates are customer-oriented and enjoy taking on challenges in a fast-paced work environment speaking directly with our customers in a small call-center environment.
Primary responsibilities:
- Answer calls in a quick and efficient manner.
- Enter customer concrete & aggregate orders to fit within our delivery schedule and with a high degree of accuracy.
- Utilize electronic maps to find the route most suitable to customers’ jobs.
- Explain product and pricing information to current and potential customers.
- Assist customers with problems related to their order or delivery.
- Process payments for customers who do not have a charge account.
Knowledge, Skills and Abilities:
- Strong communication, analytical and negotiation skills.
- Excellent customer service skills.
- Technical experience in the Microsoft Windows environment with experience using and editing information in Microsoft Excel and Outlook; experience using the internet required and use of Google Maps and Bing Maps preferred. Training in use of Command software and phone system will be provided on the job.
Benefits:
- Competitive Wage
- Superior Medical, Dental, and Vision Insurance
- 401K Savings Plan
- Generous Profit Sharing
- Paid Vacation
- Paid Holidays
- First Shift
Benefit Conditions:
- Waiting period may apply
- Only full-time employees eligible
Job Duties:
- Answer incoming customer inquiries
- Record customer information within our customer service database
- Other duties as requested
Communication method(s) used:
Work Remotely
Job Type: Full-time
Pay: From $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Weekly day range:
Work setting:
- Call center
- In-person
- Office
Application Question(s):
- How many years of experience do you have in customer service?
- What is the highest level of education you have completed?
- Have you ever worked for LYCON INC. before and if so when?
Work Location: In person