Job Title: Donation Center Attendant (DCA)
Department: Donation Center
Reporting to: DC Manager
Date: 8/2018
Position Status: Updated
FLSA Status: Non-Exempt (Hourly)
The Donation Center Attendant (DCA) works in the Goodwill Donation Centers. The DCA is responsible for delivering excellent customer service to every donor who visits the Goodwill Donation Center. The DC Attendant will greet each donor, remove the donations from the donors’ vehicle and offer each donor a receipt and thank the donor for donating.
Education
High School or GED preferred.
Experience
Minimum of 2 years prior retail sales/customer service experience preferred.
Licensure, Certification, and/or Registration
Valid Driver's License
Other
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Must like to interact with people and be driven to succeed
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Must have excellent communication skills
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Energy and enthusiasm to help others
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An openness to learn and be a team player
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An excitement for a career in retail
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Able to handle customer service relations
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Must be able to read and comprehend
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Able to regularly lift up to 50 pounds
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Must have reliable transportation
Essential Duties
% of Time
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Ensures excellent customer/donor relations by maintaining the highest standards of customer service as outlined by the customer service manual.
100%
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Responsible for providing an exceptional customer service experience through proactively engaging with and working to make the customer satisfied in every interaction.
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Greets donors and receives merchandise, providing the donor with a receipt, if desired.
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Completes housekeeping tasks to ensure a clean, safe, friendly work area. Identifies the need for supplies.
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May be required to travel to other donation centers on an as-needed basis.
Supervisory/Decision making Authority
Enter the number of direct reports and their position titles: None