About Us:
MBA Supply Company, based in New York, is a premier provider of high-quality construction and industrial supplies. With a strong commitment to excellence, we cater to the diverse needs of contractors, builders, and industry professionals, ensuring they have access to top-notch materials and tools. At MBA Supply Company, we pride ourselves on supporting the growth and success of our clients by delivering reliability and value with every transaction.
Job Summary:
We are seeking a dedicated Customer Service Associate to join our growing back office team. In this role, you will be responsible for processing orders, assisting customers to ensure a pleasant experience, and handling billing responsibilities. The ideal candidate will have excellent communication skills, attention to detail, and a strong customer service orientation.
Responsibilities:
- Process customer orders accurately and efficiently.
- Assist customers with inquiries and resolve issues via phone, email, and chat.
- Handle billing and invoicing tasks.
- Provide product and service information to customers.
- Ensure high levels of customer satisfaction by providing timely and effective support.
- Collaborate with other team members to improve customer service processes.
Qualifications:
- Excellent verbal and written communication skills in Spanish (native) and English (fluent).
- Proven customer service experience, preferably in a similar role.
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and strong technology skills.
- High school diploma or equivalent; additional training or certifications are valued.
- Familiarity with construction or industrial supplies is a plus.
Additional Skills:
- Strong attention to detail and organizational skills.
- Ability to handle stressful situations and make decisions calmly and professionally.
- Flexible and easily adaptable to different tasks during the workday.
- Ability to work independently and as part of a team.
Salary and Benefits:
- Competitive salary based on experience.
- Supportive and collaborative work environment.
Application Process:
To apply, please submit your resume and a cover letter detailing your relevant experience and why you would be a great fit for this role.
Equal Opportunity Statement:
MBA Supply Co is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Type: Full-time
Pay: $17.00 - $21.00 per hour
Expected hours: 40 – 45 per week
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person