Position Summary
Responsible for dealing all games professionally, accurately and according to policies and procedures and ensure a positive customer experience. Proficient in all aspects of dealing craps.
Essential Functions
Must be able to pass a math test and be able to read, write, clearly speak and understand English. Must be able possess strong technical skills on the Craps Table. Must have excellent guest service and have the ability to work all shifts including nights, weekends, and holidays as required. Must be able to obtain and maintain a Nevada Gaming registration.
Core Values
- Service- Personalized, warm, and consistently exceptional customer service
- Value- Committed to deliver quality products for great prices
- Growth- Promote personal development and growth for all Team Members
- Family- Create a family-like environment by staying close to our guests and our Team Members
- Passion- Work with passion and enthusiasm every day.
Asset Protection/Gaming Compliance
- Protects the integrity of games through observation and follows appropriate procedures
- Responsible for protecting all sensitive equipment, (Dice, stick, puck, etc.)
- Responsible for ensuring maximum game protection
- Complete paperwork required for monetary transactions
- Must be able to obtain and maintain a Nevada Gaming Registration Card
- Monitor game operations to ensure that house rules are followed, that state, and federal regulations are adhered to
- Responsible for compliance with all dealing procedures
Ensure strict compliance with Ellis Island Casino and Brewery of Internal Controls
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Critical Evaluation
- Must be able to work independently and unsupervised at times and make good decisions based on adherence to policies and procedures
- Must be able to pass yearly Title 31 certification and can effectively communicate with Compliance Department
- Able to remain open-minded to changes and new information daily
Be knowledgeable about guest events, marketing promotions and services/amenities throughout the property
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Team and Guest Service
- Provide excellent guest service to all casino guests and ensure same of all Team Members
- Deal effectively with guest problems/complaints
- Perform additional duties and responsibilities as assigned or necessary
Provides excellent service to other Team Members and departments as needed
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Table Games Knowledge
- Knowledge of all Craps rules and regulations, must have a total understanding of procedure manual for Craps
- Tracks multiple players? level and duration of play
- Observe gamblers' behavior for signs of cheating, such as switching dice, sliding dice, or past posting and notify Pit Supervisor or Shift Manager of suspected cheating
- Maintain familiarity with the games at a facility and with strategies or tricks used by cheaters at such games
- Must be able to perform each essential duty satisfactorily
- Must be willing and able to learn new games
Must read and acknowledge Craps Manual on the Paychex website
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Other Job Duties:
- Fill in as dual rate-supervisor when need, and maintain Title 31 to perform in dual-rated capacity
- Assists with tournaments and promotions
- Performs additional duties and responsibilities as assigned or necessary
- Must be willing to change shifts if unable to perform duties if needed to meet business needs