We are growing and adding new staff in our Kona, Hawaii location. You must have experience in a hospital registration or admissions / urgent care front desk / medical front office. Ideal candidate will have excellent customer service skills, stable work history and is computer literate with a positive attitude.
JOB SUMMARY:
Responsible for duties of the hospital registration department which include but not limited to the following: greeting patients, registration of patients, taking insurance information, taking patient co-pays, obtain complete and accurate patient demographic information. Patient Access representatives must employ the highest level of respect and empathy for all patients as well as all other duties as assigned by the Patient Access Manager.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
1. Greeting patients with our company Standards of Care, provides world-class customer service, completes full patient registration at date of service, adheres to financial & cash control policies & procedures, thoroughly explains and secures Hospital & patient legal forms (i.e., Advance Directives, Conditions of services, Consent for treatment, Important Message from Medicare, EMTALA, etc.).
Scan Protected Health Information, create and file patient information packets/folders for upcoming Hospital services. May also assist with scheduling diagnostic procedures (enters data in scheduling system, provide customer with appointment instructions, other tasks as needed). % varies by site
2. Educates patients about patient financial liabilities, employs proper, compliant patient liability collection techniques before, during & after date of service, performs Hospital cash reconciliation & secured payment entry in adherence to financial & cash control policies & procedures. % varies by site
3. Secures medical necessity checks/verification in accordance to Centers for Medicare & Medicaid services, verifies insurance, benefits, coverage & eligibility, completes assigned registration financial clearance work lists activities, obtains insurance authorizations for scheduled & unscheduled Hospital services, and secures inpatient visit notification to payors. May also assist with scheduling and coordinating post discharge care for patients. % varies by site FINANCIAL
The above statements describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position. Employees holding this position will be required to perform any other job-related duties as requested by management.
ABILITIES
▪ Minimum typing skills of 35 wpm ▪ Demonstrated working knowledge of PC/CRT/printer
▪ Knowledge of hospital admissions or ER is preferred
▪ Customer service skills and experience
▪ Ability to work in a fast paced environment
▪ Ability to receive and express detailed information through oral and written communications
▪ Understanding of Third Party Payor requirements preferred
▪ Understanding of Compliance standards preferred
▪ Must be able to appropriately interpret physician and /or nursing staff's orders.
EDUCATION / EXPERIENCE
▪ High School Diploma or GED required
▪ 1-2 years of administrative experience in medical front office or hospital patient access is preferred
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Dependent health insurance coverage
- Free parking
- Health insurance
- Life insurance
- Opportunities for advancement
- Paid sick time
- Paid time off
- Paid training
- Retirement plan
- Tuition reimbursement
- Vision insurance
Healthcare setting:
- Acute care
- ER
- Hospital
- Inpatient
- Level I trauma center
- Medical office
Medical specialties:
- Emergency Medicine
- Hospital Medicine
- Medical-Surgical
Schedule:
- 8 hour shift
- Afternoon shift
- Day shift
- Evening shift
- Monday to Friday
- Rotating weekends
Education:
- High school or equivalent (Required)
Experience:
- Hospital Patient Access: 1 year (Preferred)
- Medical billing: 1 year (Preferred)
- patient insurance verification: 1 year (Preferred)
- ER Patient Registration: 1 year (Preferred)
Work Location: In person