Position Summary:
Responsible for answering and directing phone calls, as well as greeting and assisting guests visiting the National Headquarters office. As the first person that guests encounter when visiting, the Receptionist must ensure that a pleasant environment is maintained in the lobby. This is a position for someone who wants to shine and to learn how the world of non-profits works. This position is an onsite/in-office position working Monday- Friday from 8:00 am to 5:00 pm.
This position does not have direct reports.
Essential Functions
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Opens the office promptly at 8:00 a.m. by logging into the phone system, opening the blinds, turning on the flat screen television, turning on the lights, and making coffee upon arrival
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Answers incoming calls to the office in a professional and friendly manner and directs incoming calls to staff members as indicated
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Provides callers with information about Childhelp, including phone and fax numbers, locations, the Childhelp website, programs & services, and other related information
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Greets all visitors, including Board Members, VIPs, vendors, and job candidates in a friendly and professional manner
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Assists all staff and guests visiting the National Headquarters office to ensure that their needs are met
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Schedules conference room meetings for the Headquarters office on the National Headquarters Outlook calendar
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Schedules paid time off (PTO) days for Headquarters employees on the National Headquarters Outlook calendar
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Performs a variety of clerical duties, including faxing, copying, etc. for headquarters staff
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Signs for package deliveries, as needed and sorts and routes mail daily with the A/R staff
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Closes the office promptly at 5:00 p.m. by logging off and putting the phone system on DND, closing the blinds, turning off the lights and unplugging and cleaning the coffee maker at the end of the day
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Turns off the flat screen television, straightens up the chairs in each boardroom
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Sanitizes common area surfaces in the breakroom at the end of each day
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Performs other related duties, as assigned
Requirements
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Education/Experience/Knowledge/Understanding
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High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
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Minimum of one year receptionist experience in a high-volume setting
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Knowledge of basic office equipment, including fax machine, copier, and phone system
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Excellent written, verbal & listening communication and phone etiquette skills
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Strong customer service skills, including the ability to display compassion
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Proficient in the use of a PC; in a Windows environment; in the use of the Internet; and in the use of MS Office Applications such as Outlook, Word and Excel
Abilities
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Able to multi-task in calm and professional manner
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Able to make measurable progress both independently with minimal supervision and collaboratively with others
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Ability to solve problems by applying basic analytical skills to include collating and reporting information; identifying trends and exceptions; investigating to define problems more accurately; sorting information in order of importance; identifying relationships and linkages between components; identifying variable potential causes and effects; soliciting guidance to define criteria and assign values of importance and urgency; and escalating issues of an exceptional nature
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Ability to present a demonstrate a professional demeanor and appearance
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Ability to adhere to a strict attendance policy
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Ability to work in a confidential manner, ensuring information is shared with internal and external individuals in an appropriate manner
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Willingness and ability to embody Childhelp’s core values of Acting with Honor and Character, Being Open and Receptive, Caring about and Relating to Others: Nurturing Diverse Relationships; Performance Excellence; Inspirational Leading and Managing
Physical Demands
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Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or owhterwise move objects, including the human body
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The worker is substantially exposed to adverse environmental conditions (such as in typical office or administrative work).
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