*JOB TITLE: *Retail Security Pr
essional
*REPORTS TO: *S
urity Field Operations Manager
CHEDULE:
- n-Exempt (Hourl
-
*HOURS PER WEEK
- 40 (Overtime Eli
- le)
*UNIFORM: *
- ck Suit & Tie
*
OCATION: *Boston,
T THE ROL
-
CIM Securit
- s seeking
- ghly motivated a
- dependable Securit
Professionals to join ou
Retail Services Team. Our Retail Security Professionals provide loss prevention services for stores on Newbury Street and the Copley Place, in Boston, MA. These stores are frequented by celebrities and professional athletes, which requires our staff to always be on the top of their game. If you’re interested in joining a great team of Security Professionals in the fast paced and exciting industry of high-end retail _*APPLY TODAY!*_
*ROLE RESPONSIBILITIES: *
● Access control: Controlling access to the premises by verifying identification, checking credentials, and maintaining a log of visitors, guests, or patients entering or leaving the facility. Enforcing access control policies and procedures to prevent unauthorized access.
● De-escalation of incidents: Effectively de-escalating incidents involving guests, visitors, or patients who may be agitated, upset, or engaging in disruptive behavior. Utilizing conflict resolution techniques, active listening, and empathy to calm situations and diffuse potential conflicts.
● Loss prevention: Preventing theft, vandalism, or other losses by monitoring and patrolling designated areas, conducting security inspections, and identifying and addressing potential security risks or vulnerabilities. Deterring and addressing shoplifting, employee theft, or other security breaches through surveillance and other loss prevention measures.
● Incident response: Responding to incidents such as medical emergencies, disturbances, or security breaches in a prompt and effective manner. Coordinating with emergency services, following established protocols, and providing first aid or assistance as needed.
● Customer service: Providing exceptional customer service to guests and visitors by greeting and assisting them in a courteous and helpful manner. Responding to inquiries, providing information, and addressing concerns or issues professionally and promptly.
● Incident reporting: Maintaining accurate and detailed written records of incidents, observations, and other relevant information. Writing incident reports, completing logs, and documenting incidents in a timely and thorough manner for investigative, legal, or operational purposes.
*QUALIFICATIONS AND SKILLS: *
● 1+ years of experience as a Security Officer or Security Guard
● High school diploma or equivalent
● Knowledge of access control and security equipment
● Familiarity with report writing
● Communication and observation skills
*PREFERRED QUALIFICATIONS AND SKILLS *
● CPR/First Aid Certification
● De-Escalation Training
● Military or Law Enforcement background
*ABOUT CRITICAL INCIDENT MANAGEMENT *
CIM Security provides security guard staffing, threat assessment, catastrophe management and personal defense training in New Hampshire, Massachusetts, Maine, Vermont, Rhode Island, and Connecticut. www.criticalincidentmgt.com
Job Types: Full-time, Part-time
Pay: From $19.00 per hour
Expected hours: 32 – 40 per week
Benefits:
* 401(k) matching
* Dental insurance
* Health insurance
* Referral program
* Vision insurance
Experience level:
* 1 year
Schedule:
* 8 hour shift
* Day shift
* Monday to Friday
* Weekends as needed
Work Location: In person