The Help Desk Technician will report to the Service Manager. The Help Desk Technician will work on service tickets assigned by the Service Manager
- Work will be done remotely supporting desktops and user issues via phone, email and remote access tools.
- All work must be documented upon completion of task.
- Help Desk Technician must also assist in maintaining customer network documentation.
- Alert Service Coordinator and Service Manager as appropriate for escalation and emergency service.
- Follow company procedures for documenting time and service.
- Communicate with clients as needed to resolve support issues.
- Relay client requests for purchase of additional services or equipment to Service Coordinator or Purchasing coordinator as directed.
- Maintain positive client relations at all times, reporting any potential client dissatisfaction to the Service Manager.
WORK EXPERIENCE SKILLS / QUALIFICATIONS
- Ability to pass test demonstrating strong written and verbal communications skills.
- Highly proficient supporting Windows PC's and Mac computers.
- Two-year degree in computer related discipline or equivalent IT support experience.
- Ability to pass vocabulary test on current business hardware, software and mobile devices.
- Ability to work as scheduled sitting, using a keyboard, and speaking on the phone.
- IT-related certifications a plus
Job Type: Full-time
Pay: $25.00 - $30.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Experience level:
Schedule:
Experience:
- Help desk: 5 years (Required)
Work Location: Hybrid remote in Sarasota, FL 34236