Job Description Summary
Responsible for prompt, courteous, and efficient service of food and beverage to all guests.
Job Description
Job Tasks:
- Stock food and beverage and restaurant supplies appropriate to forecasted business and Sonesta policies.
- Maintain high visibility for guests and staff, during meal periods.
- Establish and maintain the appropriate flow of food and beverage to guests.
- Ensure correct handling of all orders and collection of payment.
- Arrive on time to the work area in full uniform and properly groomed.
- Report immediately to the supervisor/manager for daily assignments and special instructions.
- Keep the dining room clean, neat, and attractive at all times.
- Assure the proper setting of tables.
- Move and arrange tables and chairs as directed by the manager or supervisor.
- Assure proper stocking, cleanliness, and neatness of service stations, including polished silverware, glassware, cups, saucers, plates, condiments, butter, creamers, pitchers, beverages, linen, etc.
· Complete opening, running, and closing side work to Sonesta standards.
- Follow proper ordering procedures.
- Welcome each guest with a smile, within three minutes of seating.
- Demonstrate knowledge of all products offered, to helpfully discuss details of food, such as cook time, temperature, ingredients/flavors, to ensure guest satisfaction.
- Demonstrate knowledge of all liquor, beer, wine, including pour sizes, brands available, and pricing.
- Take orders efficiently, suggesting appropriate condiments served simultaneously (or before).
- Serve food and drinks to correct guests without asking.
- Offer to bring additional beverages before cup/glass remains empty for more than three minutes.
- Discreetly inquire about guest satisfaction.
- Maintain an attentive presence in the dining room.
- Maintain a discreet non-intrusive manner.
- Maintain the dining room through prompt and precise resetting of the tables.
- Immediately remove soiled dishes, glasses silver, and linen to the dish area.
- Participate in restaurant/hotel promotions and practices.
- Communicate with management whenever opportunities occur (guest complaints, shortages of supplies and products, guest or associate injuries).
- Follow proper ordering and payment procedures.
- Collect and process payment within four minutes.
- Specifically thank guest and invite them to return
- Prepare and deliver accurate server reports, paperwork and cash owed.
- To perform other work-related duties as assigned by Management.
Additional Job Information/Anticipated
Pay Range
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
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Medical, Dental and Vision Insurance
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Health Savings Account with Company Match
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401(k) Retirement Plan with Company Match
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Paid Vacation and Sick Days
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Sonesta Hotel Discounts
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Educational Assistance
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Paid Parental Leave
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Company Paid Life Insurance
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Company Paid Short Term and Long Term Disability Insurance
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Various Employee Perks and Discounts
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Hospital Indemnity
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Critical Illness Insurance
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Accident Insurance
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.