Overview:
The incumbent in this position is responsible for assisting the Fuel Court Manager in maintaining a positive environment which provides, fast, efficient, and friendly service ensuring a total quality experience for both our customers and team members.
Responsibilities:
- Creates an atmosphere that induces guests to make ROCKTANE their choice for their gas station and car wash needs; responsible for actively building and retaining guest relations by providing superior guest service. Exudes Hard Rock Mottos to create excellent first and last impression for all guests.
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Provides an amplified guest service environment by focusing on the needs of internal and external guests.
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Resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers, Supervisors and Managers.
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Operate IT System’s (Agilysis POS, GHS Fuel Pump Software, and other car wash/gas station related equipment).
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Assist guests as needed in paying, utilizing, or answering questions about the car wash system.
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Accurately maintains and appropriately handles all tender at car wash and / or gasoline dispenser.
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Proactively welcomes and greets arriving and departing guests.
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Attends to needs of all guests within ROCKTANE in an efficient manner, and specifically follows all established safety protocol.
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Assist with selling products intended for sale on the fuel court.
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Answer questions about the property, upcoming events, contacts, and provide directions as needed.
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Maintain work area in an orderly, clean, neat manner.
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Follow internal procedures for dispensing gasoline, always verbally reconfirming and waiting for an acknowledgement of the guest’s preference and amount requested.
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Remove trash.
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Meets Hard Rock standard for grooming, uniform or attire.
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Attend and participate in meetings, completing follow-up as assigned.
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Use all equipment associated with the position, including, but not limited to, gas station pumps, car wash equipment, cash registers and computer equipment.
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Abide by all applicable Hard Rock policies and procedures.
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Assists in training customer service, product knowledge and education.
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Encouraging safe work practices, and a demonstrated commitment to our guiding principles and house rules.
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Directly supervises and acts as the manager on duty in the absence of Rocktane manager.
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Responsible for coaching, resolving issues and serving as a link between subordinates and upper management.
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Ensure employees have appropriate and realistic job goals.
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Accomplishes staff job results by coaching, counseling and disciplining employees.
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Monitoring and appraising job results.
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Implementing and enforcing systems, policies and procedures.
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Completes operations by developing schedules.
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Assigning and monitoring work.
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Gathering results and implementing productivity standards.
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Resolving operational problems
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Maintaining reference manuals
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Implementing new procedures
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Maintaining professional and technical knowledge by attending educational workshops and reviewing professional publications.
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Provide quality service by enforcing quality and customer service standards.
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Contributes to team effort by accomplishing related results as needed.
Qualifications:
- High School diploma or equivalent required
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One (1) – three (3) years fuel court experience preferred
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Minimum one (1) year supervisory experience in fast paced environment preferred
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