Are you a seasoned Director of Nursing OR a RN Hospice Case Manager ready to take the next step in your career? Morning Star Hospice and Palliative Care Solutions is a growing Hospice provider serving Dauphin, Cumberland, Lancaster, York, and Lebanon counties in PA. This is a great opportunity to help mold and shape an organization into the provider of choice. We are dedicated to providing quality and compassionate care to our patients and their families, as well as developing our employees pursuant to their career goals.
The Director of Clinical Operations (Registered Nurse) is responsible for all functions of clinical oversight for the organization. This includes oversight of the eligibility of patients referred to hospice services and services provided to patients and supervising their care; maintaining administrative practices, agency philosophy, goals, and policies which assure compliance with applicable state and federal regulations; enhancing the profitability of the agency while maintaining quality of care; and providing motivation and retention of qualified staff.
Responsible for continual compliance with all federal and state regulations, laws, and policies and procedures applicable to hospice services. Maintains personal knowledge of up-to-date federal, state, and CHAP regulations/standards.
Provides guidance and direction to Patient Care Managers and other clinical staff regarding all aspects of hospice care services
Provides education and oversight for assessment, planning, implementation and evaluation of patient and family/caregiver services for clinical staff
Supervises all patient care activities to ensure the delivery of safe, economical, and efficient patient care, which adheres to relevant standards of accepted nursing and medical practice, to include federal and state regulations, and CHAP standards, as well as to ensure compliance with payer source criteria
Assists in policy review and revisions, as requested, to establish and support the highest possible quality of patient care, cost controls, quality assurance, and staff performance
Ensures that established policies are followed
Provides and/or ensures patient care according to the plan of care as ordered by the physician
Provides oversight in the interdisciplinary care processes to ensure effectiveness
Provides timely performance evaluation of assigned personnel
Assures regularly scheduled continuing education for clinical staff and supervises compliance of staff with online learning management courses
Assists with staff recruitment to ensure that adequate staffing is maintained. Operates within the staffing model.
Ensures that only qualified clinical personnel are hired. Oversees licensure verification, certification, and credentialing as required
Ensures that all services are billed as per federal and state regulations
Ensures adequate staffing of agencies, as well as adequate staff education on an initial and on-going basis and staff evaluations on a new hire and annual basis
Ensures effective and comprehensive initial orientation as well as on-going competency of clinical staff
Oversees an effective QAPI program ensuring improvement plan execution and follow-up
Serves as a member of the Management Team, QAPI Team, and other committees as assigned within designated timeframes. Participates in strategic agency planning
Develops and maintains strong relationships with Medical Directors as well as community physicians
Participates in hospice education for referral sources as well as the community
Supervises the maintenance and accuracy of patient care and employee records
Performs staff conferences as needed and mandatory in-services, including but not limited to monthly staff/safety meeting
Acts as Emergency Coordinator in the absence of the Administrator during emergencies ensuring appropriate plan execution
Performs Patient Care Manager job duties if needed
Oversight of patient referral process, participates in agency business development activities, and ensures that eligible patients are admitted in a timely manner