Shift Leaders consistently keep our brand promises, help inspire teams and deliver great results. They understand the importance of providing and engaging environment for restaurant teams and the guest. A Shift Leader helps the shift run smoothly by taking care of their restaurant teams and guests and delivering operational excellence.
Essential Functions
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Develop Servant Leaders-Puts your people and restaurant first-not yourself
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Create Memorable Experiences-Creates a service experience so good the guest cant wait to come back to Popeyes
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Administration-Maintains the balance between providing a high quality employee and guest experience, and achieving financial goals
Responsibilities
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Coaches, trains and develops team members around processes and procedures at each station
- Actively participates in team huddles offering great ideas
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Consistently thanks the team and celebrates success
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Serves as a role model and coaches Brand service behaviors
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Fixes bottlenecks, calls chicken drops and monitors Speed of Service
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Makes sure the restaurant is welcoming and clean
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Spends time with the guests in the dining room doing table touches throughout the shift
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Supports the team to resolve guest concerns quickly
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Ensures product quality and all standards are met on their shift
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Provides ideas to the restaurant General Manager to improve guest metrics and feedback
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Leads each shift by delegating duties, assigning tasks, and following up with all team members
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Must be proficient in each are of the restaurant to assist when necessary
- Uses shift tools and routines to ensure Quality, Service and Cleanliness Standards (QSC) are met
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Ensures accuracy of inventory and waste tracking
- Reviews and approves invoices and inter-store transfers (ISTs)
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Checks people charts and production planning and makes necessary adjustments
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Follows through with action plans for Employee Engagement, Voice of the Guest and Operational Assessments during the shift
Brand: Popeye's Louisiana Kitchen
Address: 300 East 35th Street Chicago, IL - 60616
Property Description: 10927 Popeyes-863 Chicago, IL
Property Number: 863