LDX Solutions provides compliance support with the most efficient and cost-effective Air Pollution Control (APC) solutions. Operating as a fully functional design, fabrication, and installation & commissioning supplier, our excellent reputation is supported by our satisfied customers with whom we maintain a long-term relationship. LDX remains in the forefront of innovative solutions. We offer unique technical advantages which differentiate our products and technologies.
Overview:
The Customer Service Representative provides high-value and personalized communication with our Aftermarket Sales Team regarding proposal creation and sales order execution. As a member of our Sales Support team, you will be responsible for developing timely completion of sales proposals, timely execution of sales orders, accurate transaction accounting, and exceptional customer experience. This role is a starting point with the LDX Aftermarket team, which can lead to attaining a role in Sales, Operations, or Supervision.
Roles & Responsibilities:
- Timely Proposal Creation by interacting with internal and external suppliers.
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Timely execution of won sales orders, including PO creation for parts and service.
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Work closely with the Sales, Operations, and Field Service teams.
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Assist sales and operations teams in the coordination of pricing.
- Provide proposals and quotes to customers and follow up promptly.
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Coordinate with the Accounting department to ensure timely invoicing to customers and vendors.
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Support attaining Annual Sales targets for top-line revenue and gross margin.
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Respond to requests from customers for information.
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Identify opportunities for sales-related process improvements.
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Participate in training provided and independently seek training.
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Promote safety awareness with all team members.
- Other duties as assigned by supervisor.
Core Competencies
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Detail Oriented – verifies important details, ensures there are no surprises or gaps.
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Collaboration – works with and through others to achieve common goals and desired results.
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Active Listening –listening to and identify key pieces of information to understand how to best resolve problems and responding appropriately.
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Interpersonal Relations – exhibits respect and understanding of other to maintain professional relationships.
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Verbal Communication – speaks with clarity, precision, and purpose.
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High Achiever - seeks to regularly surpass goals.
Skills & Abilities:
- Eager to learn and know when to ask for assistance.
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Excellent communication skills, including oral, and written.
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Persuasive and goal-oriented
- Detail-oriented, thorough, and organized
- Ability to multitask, prioritize, and manage time efficiently.
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Excellent problem-solving skills
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Excellent customer care and focus; ability to assess customers' needs and provide the correct answer, paths, troubleshooting, or method for a positive customer experience.
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Ability to work constructively with a variety of stakeholders with a tactful, positive approach.
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Advanced proficiency in Microsoft software products
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Basic sales process & sales cycle knowledge
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Basic knowledge with CRM and ERP systems
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>2 years of Customer Service experience (Inside Sales, Outside Sales, Customer Service, and/or other customer-facing experience)
- Prior experience working with a CRM and ERP systems strongly preferred
Travel Requirements: <5%