Farrel Corporation has a great opportunity for a Customer Service Representative in our Parts/Sales Department. The CSD Rep will be responsible for processing orders for machine parts or service received by customers and coordinating cost estimates to be used in the generation of sales quotes.
Primary Areas of Responsibility:
· Prepares cost estimates for equipment and services for approval by management.
· Reviews orders for price, part number specifications and commercial issues.
· Informs customer of prices, shipping date, anticipated delays, and any additional relevant information.
· Use of SAP system for orders, quotes, and checking lead time.
· Checks with inventory control regarding stock availability where appropriate.
· Manages and follows up on orders to ensure delivery by specified dates. Updates customer as necessary.
· Computes price, discount, commission, and shipping charges, as required in quoting or entering an order.
· Receives and processes customer complaints as necessary.
· Communicates with production, sales, shipping, warehouse, or traffic to expedite or trace missing or delayed shipments.
· Compiles statistics and prepares various reports for management as necessary.
Ideal Experience:
· 3-5 years’ experience in Customer Service. 4-yr degree from a university, or an equivalent combination of education and experience.
· Experience with SAP.
· Basic understanding of mechanical and electrical drawings. Some experience in a manufacturing or technical environment
Personal Attributes:
- Business-like phone skills with a desire to maximize customer satisfaction and repeat business.
- An ability to relate well with others and be a significant contributor to a team environment.
Farrel Corporation is an Equal Opportunity Employer.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Schedule:
Education:
Experience:
- working in a manufacturing or technical environment: 2 years (Preferred)
- Customer Service: 3 years (Preferred)
- Understanding Mechanical and Electrical Drawings: 2 years (Preferred)
Work Location: In person