Duties/Responsibilities:
- Manage client accounts, actively working to ensure clients receive the most value from
ADROIT services.
- Checking in with clients weekly/bi weekly ensuring clients are satisfied with our service
and resolving all issues.
- Onboard clients and train new users on the ADROIT client dashboard and application.
- Monitor all routing related communication channels to ensure routing adjustments have been completed.
- Actively engage with customers to ensure customer health and satisfaction.
- Provide valuable strategic input to address client challenges working in close partnership
with the Customer Service team to help triage tickets and de-escalate issues.
- Plan and coordinate routing schedules weekly for all new student transportation for the
most efficient and most optimal routes.
- Meet with the Driver team weekly to go over new student requests to ensure
transportation is set to start at their confirmed date.
- Act as the primary client contact, managing workflow between ADROIT Driver team and
Customer Service team to determine the demand needed for specific regions.
- Collects data and prepares reports on customer complaints and inquiries.
Job Type: Full-time
Experience:
- Customer service: 1 year (Required)
- Transportation planning: 1 year (Required)
Ability to Commute:
- Houston, TX 77040 (Required)
Ability to Relocate:
- Houston, TX 77040: Relocate before starting work (Required)
Work Location: In person