The Barista Manager for the Mercantile & Café is responsible for assisting the Cafe Manager in day-to-day management of the operations of our café, including processing customer orders using the café's Point of Sale System, managing Barista staff, ensuring that the café is clean and well-presented at all times, and providing excellent customer service. Our mission is to delight the customer in every aspect.
The ideal candidate should have a proven track record of successful café management (at least 1 year of manager experience), exemplary people management and leadership skills, excellent organization skills and a passion for customer service:
Key Responsibilities include:
- Train and supervise café staff on all stations.
- Work with the Cafe Manager to create weekly work schedules for staff and finding suitable replacements in cases of staff absence
- Daily staff assignments to work stations.
- Ensure that staff is following appropriate Opening and Closing Procedures.
- Suggest and create new drink options with Cafe manager, implementing and training staff as needed.
- Resolve active customer complaints regarding food quality and customer service.
- Assist management in identifying strategies to retain and attract customers with focus on beverage opportunities
- Suggest and create new drink options with Cafe manager, implementing and training staff as needed.
- Point person for TOAST POS system including training on use and updating of all menu related changes.
- Point person for menu and chalkboards throughout the Café & Retail space.
- Point person for inventory of all beverage related supplies
Compensation:
- Compensation will be determined by experience level
- Expected hours - 26-36 weekly
Job Types: Full-time, Part-time
Pay: $14.00 - $15.00 per hour
Expected hours: 26 – 36 per week
Benefits:
- Employee discount
- Paid training
Restaurant type:
Shift:
Weekly day range:
- Every weekend
- Monday to Friday
- Rotating weekends
- Weekends as needed
Experience:
- Barista: 1 year (Required)
Ability to Commute:
- Chester Springs, PA 19425 (Required)
Work Location: In person