About the JobThe Cincinnati Marriott Northeast is seeking a dynamic Front Desk Supervisor to join our high performing team. We are a full service, fully renovated Marriott branded hotel with 11,000 square feet of banquet space.
Responsibilities:
- Train new staff members in their positions of employment to assure a successful and productive working environment.
- Counsel and advice employees on an as needed basis with the explicit goal of 100% guest satisfaction in mind related to their performance.
- Assist with check-in/check-out on daily basis to provide leadership by example.
- Manage the property management system as needed.
- Communicate daily with all departments in the hotel regarding group, VIP’S or special arrangements necessary.
- Distribute all arriving group and VIP information to all departments to ensure all areas are aware and prepared for the upcoming arrivals.
- Research and charge all guaranteed no-shows.
- Address and respond to formal guest complaints.
- Ensure the gift shop is properly stocked and maintained.
- Assist Front Office Manager with Weekly and Monthly Reporting.
- Be able to act as Manager on Duty when needed.
- Be able to stand/walk the whole shift.
- Flexible to shift change and available to work days, nights (overnights) and weekends as needed.
Job Requirements:
- Prior hotel front desk experience.
- Prior supervisory experience a plus.
Job Type: Full-time
Pay: $17.00 - $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Evening shift
- Holidays
- Morning shift
- Weekends as needed
Work setting:
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Mason, OH 45040 (Required)
Ability to Relocate:
- Mason, OH 45040: Relocate before starting work (Preferred)
Work Location: In person