InGenesis is seeking a Member Services Specialist to work with our client. In this role, you will identify, screen, and assist patients with the enrollment process for insurance programs offered. Provide advocacy and direct assistance for current and potential patients as it relates to health care access. Obtain and share information about community resources and programs with patients.
If you meet the qualifications outlined below, apply today and we’ll reach out to answer any questions you may have!
Essential Responsibilities:
- Identify, screen, and assist patients with enrollment who are eligible for Medi-Cal, Covered CA, HealthPac, CalFresh, and other programs.
- Schedule appointments with social services if needed.
- Register new patient basic information into the NextGen practice management system.
- Provide direct assistance and advocacy for current and potential patients to gain access to health care coverage through various means of information.
- Provide accurate member services enrollment data and monthly reports as required.
- Assist in various duties including, but not limited to patient enrollment and eligibility issues and follow-up, preparation of informational and marketing materials, phone room and reception duties, translating for patients/clinic staff, and serving as liaison for onsite Medi-Cal program.
- Work a flexible schedule to include weekends.
- Perform additional duties as assigned.
Qualifications:
- High School Diploma or equivalent.
- Six months of medical eligibility experience is required, 2 years of experience preferred.
- Six months of customer service experience.
- Bilingual – Spanish.
- Preferred experience in 1-2-1, One E-APP, EPIC, or other medical practice management programs.
EEO Statement:
InGenesis is proud to be an affirmative action employer and is committed to providing equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation in the hiring process, please let us know by visiting our website at https://www.ingenesis.com/careers/site-accommodations
Company Statement:
InGenesis is one of the largest staffing firms in the industry and is among the largest diversity-owned healthcare staffing firms in North America. InGenesis is dedicated to placing people in positions that preserve life, improve lives, and inspire others. This does not happen without passionate people: skilled colleagues who are motivated to create innovative solutions and deliver superior service to our clients. InGenesis counts almost half of the Fortune 500 in our nearly 300 clients, including clients in the healthcare, life sciences, higher education and pharma industries.
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