Your Responsibilities
The Medical Insurance Billing Specialist, under the general supervision of the Billing Manager, will be responsible for performing all payment posting and follow-up functions, including investigation of payment delays resulting from no response, denied, rejected, and/or pending claims with the objective of maximizing reimbursement and ensuring that claims are paid in a timely manner. This position responds to inquiries and provides assistance to providers, staff, patients and third parties over the phone and in person; and performs other business office duties related to claims and payment processing, collections and data entry. This includes:
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Coordinates with assigned programs on their billing, funding, scheduling, and client issues. Provides additional training as needed
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Prepares clients for collection activity if account is deemed past due and payment arrangements have not been made
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Verifies and updates funding sources on clients and communicates any changes with program staff, as needed
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Compiles spreadsheets summarizing billing information and issues for distribution within and outside the agency
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Meets regularly with Revenue Cycle Manager to provide updates on status of receivables (billing issues, aged receivables, etc.)
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Tracks client accounts for accuracy. Assists clients with billing questions, as needed, in a professional and courteous manner
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Acts as a resource for other staff throughout agency and assists in orientation of new staff
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Provide backup to others as needed
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Other duties, including special projects, as assigned
What You Need
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High school diploma or equivalent
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General accounting skills; ability to prepare billings, reconcile accounts receivable, and apply payments
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Possess computer skills to efficiently operate accounts receivable software and to generate the proper reports needed
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Strong attention to detail and have the ability to plan and organize work
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Strong customer service skills are essential
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Ability to communicate clearly, tactfully, and professionally to staff members and clients
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Have flexibility to change, prioritize tasks, and work under pressure of meeting deadlines
What Makes You Stand Out
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Experience in medical billing, working with insurance companies, using electronic health records, clearinghouse(s), CPT codes, ICD-10 codes, and medical terminology strongly preferred
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Coding Certification, Health Information Management (HIM) degree
Competitive benefits package for full-time employees working 30+ hours a week:
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Health insurance (up to 79% employer paid)
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Dental insurance
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Vision insurance
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401(k)with profit sharing and employer match
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Paid time off (accrue up to 80 hours during first year of employment; increases based on tenure with agency)
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10 paid holidays
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80 hours sick time
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2 wellness days
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Staff development and training
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Public Service Loan Forgiveness(PSLF) eligibility for federal student loans
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Employer paid CEU's through Relias
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On-site primary care
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PerkSpot- employee discount program
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MeMD- virtual health provider for you and your family
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Free talk therapy
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$0 Telehealth/urgent care
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Discounted psychiatry
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Employee assistance program
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Advancement opportunities
About the Organization
Hillcrest Family Services is a non-profit organization that assists adults and children in need of help. Every day, Hillcrest builds confidence in hundreds of people and families. We strive to be a leading provider in supporting brain health and wellness. We’re a place where compassion is commonplace. Where our passion soars and faith restores.
**COVID-19 Vaccination Not Required**