Boston Standard Company - Sign on bonus up to $10,000!
HVAC Service Technician
Pay: $30 - $45/hr plus incentives to take your pay over $100k per year!
Step into a world of excellence and integrity with Boston Standard Company, the unrivaled leader in Plumbing, Heating, Cooling, and Electrical services across the greater Boston area. For years, we've set the gold standard for quality, reliability, and customer satisfaction, earning the trust of homeowners and businesses alike. At Boston Standard, we believe in doing things the right way – every time. It's not just about fixing pipes or repairing HVAC systems – it's about building relationships, exceeding expectations, and making a difference in the lives of our customers.
But what truly sets us apart is our commitment to our employees. We believe that our team members are our greatest asset, and we're proud to offer some of the most comprehensive benefits in the industry. From competitive compensation to high-quality medical, dental, and vision insurance, to company-paid life insurance and a 401(k) with a generous company match, we're dedicated to providing our employees with the support they need to thrive both personally and professionally.
In exchange for your skillset and commitment, we offer:
- Company vehicle, gas card, cell phone, and tablet
- 401(k) with Company Match
- High quality, affordable Medical, Dental, and Vision Insurance
- Health Savings Account with company contributions
- Company Paid Short-Term Disability Insurance, Life Insurance, and Long-Term Disability Insurance
- Paid Holidays
- Paid Time Off (PTO)
- Parental Leave
- Special deals/Discounts on a variety of services and entertainment
- Tool account up to $50 per month
- Safety shoe reimbursement up to $125 per year
- Family & friends discounts on services
- Yearly Performance Reviews
The best time to find a GREAT job is when you already have a GOOD job!
Service Technician Success Metrics:
- Customer Satisfaction: Provide clear explanations and educate customers about their HVAC systems, offering preventive maintenance tips and energy-saving recommendations. Maintain customer satisfaction rate through post-service surveys and feedback. Strive to exceed customer expectations and resolve any concerns promptly.
- First-Time Fix Rate: Achieve a best-in-class first-time fix rate by accurately diagnosing issues, arriving fully prepared with necessary tools and parts, and effectively completing repairs during the initial service call.
- Response Time: Respond to service requests within Boston Standard's defined time frame. Timely response ensures customer comfort and builds trust.
- Service Revenue Generation: Diagnose and troubleshoot HVAC equipment issues, recommending appropriate solutions and discussing options with customers. Consistently meet or exceed monthly service revenue targets, contributing to the company's financial growth and success. Identify opportunities for upselling and cross-selling additional services, products, or maintenance plans to customers during service visits.
- Service Agreement Enrollment: Successfully enroll customers in Boston Standard’s service agreements, promoting long-term customer relationships and recurring revenue.
- Productivity and Utilization: Maintain a high level of productivity by efficiently managing work orders, minimizing downtime, and maximizing billable hours.
- Technical Excellence: Perform routine maintenance, inspections, and repairs on residential HVAC systems to ensure optimal performance and efficiency. Demonstrate continuous improvement in technical skills and knowledge through training, certifications, and staying updated on industry best practices.
- Inventory Management: Keep track of service vehicle inventory and parts stock, ensuring accuracy and minimizing unnecessary expenses due to missing or overstocked items.
- Safety Adherence: Maintain a perfect safety record by following all safety protocols and guidelines. Ensure zero safety incidents or accidents within the performance period.
- Documentation Accuracy: Maintain accurate and up-to-date records of service calls, work performed, and parts used in the Service Titan platform.
- Team Collaboration: Collaborate effectively with team members, sharing knowledge and assisting colleagues as needed. Strive to maintain a positive team dynamic and contribute to a supportive work environment.
- Professionalism and Communication: Uphold professional communication and appearance at all times when interacting with customers.
- Attendance and Punctuality: Maintain a consistent record of punctuality and attendance, arriving at scheduled appointments on time and adhering to the assigned work schedule.
- Additional Duties as Assigned
Required Skills and Abilities:
- Prior heating and/or cooling experience in a residential capacity.
- Service titan experience preferred
- Experience upselling additional services as well as selling replacement options when applicable.
- Ability to prioritize tasks and communicate with customers.
- Demonstrated excellent communication conflict resolution and interpersonal skills.
- Demonstrated ability to work as an effective team member and pitch in as needed.
- Computer skills and use of electronic devices for scheduling, invoice creation and communication to staff and customers required.
- Must be able to work on a ladder.
- Must be able to lift 50 pounds.
Job Type: Full-time
Pay: $30.00 - $45.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Tuition reimbursement
- Vision insurance
Schedule:
Supplemental pay types:
- Bonus opportunities
- Commission pay
Experience:
- HVAC Service: 2 years (Required)
License/Certification:
- EPA Certification (Required)
Ability to Relocate:
- Weymouth, MA: Relocate before starting work (Required)
Work Location: On the road