Description:
We are seeking an experienced, full-time, Customer Service Representative. As the first point of contact for our customers, you will play a crucial role in delivering the exceptional service we’re known for. We provide extensive training, competitive pay, eight holidays, paid time off, parental leave, free parking, comprehensive health insurance, and a generous retirement plan match!
Essential Duties and Responsibilities:
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Answer inbound calls & reply to customer inquiries.
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Promote products, services, & preventive maintenance plans.
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Schedule service, maintenance, & sales appointments.
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Make outbound calls.
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Document customer concerns & resolution.
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Efficiently route & dispatch on-call Service Technicians as needed.
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Assist with customer mailings & related projects.
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Other duties as assigned.
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Scheduled 40 hours/week, includes Saturday 7AM – 7PM.
Requirements:
- High personal integrity and desire to serve others
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High school diploma/GED required (college experience or degree a plus)
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2+ years of customer service or call center experience
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Strong verbal and written communication skills
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Dependable, patient, and compassionate personality
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Self-motivated with strong organizational ability
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Strong computer and data entry skills, to include Word, Excel, and Outlook
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Multi-lingual ability (preferred, not required)
Standard Heating, serving the Twin Cities for over 94 years, fosters a dynamic and supportive work environment. We are looking for individuals who are passionate about customer engagement and are eager to learn and grow. If this sounds like you, apply now!