Description
We are seeking a detail-oriented and highly organized individual to join our team as a PM Housekeeping Office Coordinator at The Empire Hotel. As the PM Housekeeping Office Coordinator, you will play a vital role in ensuring the smooth operation of our housekeeping department and maintaining high standards of cleanliness and guest satisfaction.
In this role, you will be responsible for overseeing day-to-day administrative tasks and coordinating housekeeping operations. You will be the main point of contact for housekeeping staff and other departments, ensuring effective communication and timely responses to inquiries and requests. Additionally, you will assist in managing inventory and supplies, and maintaining accurate records.
The ideal candidate for this position is a detail-oriented individual with exceptional organizational and communication skills. You should have a strong understanding of housekeeping operations and be able to multitask effectively in a fast-paced environment.
Responsibilities
- Responsible for ‘closing the house’ daily and making sure all assignments are complete and the department is ready for opening the next day
- Receive all incoming calls and respond accordingly
· Allocate room assignments and tasks to housekeeping staff on PM an overnight team, follow up as needed.
· Maintain communication and follow up with Housekeeping Managers and room attendants with any DND, late services or refuse services during their shift
- Ensure keys are issued in line with security procedures
- Manage guest requests and enquiries immediately
- Ensure all relevant information is communicated to Housekeepers and Front Desk
- Carry out administrative tasks and IT duties
- Act as the sole liaise with front desk to ensure all information is communicated efficiently and promptly
- Ensure that communication has been clear and consistent to all shifts
- Update system regularly to give maximum room return to the hotel/s active inventory
- Assist with inventory management and ordering of supplies
- Ensure compliance with safety and cleanliness standards
- Act as a housekeeping manager during shift by completed room inspections as needed.
- Carry out any other reasonable task set by the Hotel's Management
Requirements
· Proven experience in a similar role in the hospitality industry
· Excellent organizational and time management skills
· Ability to multitask and prioritize tasks effectively
· Strong attention to detail and problem-solving abilities
· Exceptional communication and interpersonal skills
· Proficient computer skills, including knowledge of MS Office
· Knowledge of housekeeping procedures and best practices
· Ability to work effectively in a team environment
· Flexibility to work evenings, weekends, and holidays as required
Job Type: Full-time
Pay: $25.00 - $28.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
Ability to Relocate:
- New York, NY 10023: Relocate before starting work (Required)
Work Location: In person