About FTC Solar Inc
FTC Solar is a fast growing, global provider of solar tracker systems, technology, software, and engineering services. We are as passionate about renewable energy as we are about our culture and values. We want to attract likeminded individuals who live and breathe Integrity, Accountability, Innovation and Excellence. We’re humble enough to know that we don’t know everything, so we love bold ideas that disrupt the status quo. Basically, we don’t want you to just fall in line!
POSITION OVERVIEW
FTC Solar is seeking a highly skilled and experienced Senior Systems Administrator with a strong focus on Microsoft Intune to join our IT team. The successful candidate will be responsible for managing and optimizing our enterprise mobility and device management solutions, ensuring seamless integration and operation within our IT infrastructure. This role requires a deep understanding of Microsoft Intune and related technologies, as well as a proactive approach to system administration and problem-solving. You will work closely with other team members to help resolve complex end-user issues. This position will require someone that keeps up with the latest technologies and that has a “work smarter, not harder” mentality.
RESPONSIBILITIES
Microsoft Intune Management
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Deploy, configure, and manage Microsoft Intune to support the company’s device management strategy for both PCs and Macs.
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Develop, implement, and troubleshoot Intune policies and profiles for device compliance, security, and configuration.
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Monitor and maintain all Intune Apps including packaging and patching.
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Deploy and monitor Microsoft Defender and other security policies via Intune to company devices.
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Provide expertise and guidance on Intune best practices and emerging trends.
Cloud Application Administration
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Administer and support various cloud-hosted applications used by the organization.
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Perform regular audits and updates to cloud applications to maintain optimal performance and security.
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Assist the Cloud Architect in routine maintenance tasks and implementation of new infrastructure.
End User Support
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Offer high-level technical support to end-users for hardware, software, and network issues.
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Resolve IT service requests and incidents promptly and efficiently.
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Educate and assist users on best practices and IT procedures.
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Documentation: Keep detailed records on helpdesk tickets of troubleshooting steps and solutions provided. Create and update documentation for inter IT processes and procedures as well as contribute to end user knowledgebase articles as needed.
General IT Administration
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Monitor and maintain IT infrastructure, ensuring high availability and reliability.
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Assist with the planning and implementation of IT projects and upgrades.
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Collaborate with other IT team members to improve systems and processes.
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Stay current with emerging technologies and industry best practices.
QUALIFICATIONS
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Expert-level Microsoft 365 Administration knowledge and experience is required to be considered for this position. While we prefer a minimum 5 years of system administration experience with a focus on Microsoft 365/Entra ID (Azure AD) environments, if you can prove you know M365 administration, we are interested in hearing from you.
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Proven ability in the architecture and administration of Microsoft Intune, including management of Android, iOS, MAC OS, and Windows devices.
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Working knowledge of Microsoft Defender for M365, Exchange Online, Endpoint and Cloud App Protection services.
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Strong understanding of enterprise security policies and identity government such as conditional access policies, multi-factor authentication (MFA), SSPR, and Privileged Identity Management. SSO and SCIM provisioning knowledge is necessary.
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Excellent project management, problem-solving and communication skills are a must.
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Flexibility in working hours may be needed occasionally.
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Experience with helpdesk ticketing platforms, specifically Freshservice.
WORKING CONDITIONS
FTC Solar offers competitive wages, growth opportunities, and a comprehensive benefits package including:
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Medical, Dental & Vision
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Life Insurance Short-term and Long-Term Disability Insurance
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Unlimited vacation
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12 weeks of paid parental leave
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401(k) with a company match and much more
Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet 100% of the listed requirements. At FTC Solar, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.