Internal Job Description and Profile
Responsible for providing technical and administrative support to the field and operations staff. Supports the overall assignment, set-up, communication, scheduling, coordination, preparation, and completion of each assigned project task, reporting all findings to clients and/or management.
This is a hybrid role with three days in the Ellicott City, Maryland office and two days remote.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other job-related duties may be assigned in conformance with state and federal regulations.
- Manages stock of physical materials in the Ellicott City, Maryland office. This includes managing and shipping field supplies, barcodes, and iPads for field work.
- Monitors field resource licenses and qualifications to determine additional resourcing needs. Specific licenses include but are not limited to: Registered Architect, Professional Engineer, Certified Energy Manager, BPI Building Analyst, HERS II Rater, HERS Building Performance Contractor, Multifamily GreenPoint Rater, Certified Energy Engineering Professional, and/or ADA certification (such as ADAC, CASp, TX RAS, IBC Certified Inspector Plans Inspector).
- Participates in client kick-off calls with operations and/or sales team.
- Assists with documenting and reporting on program expectations/requirements.
- Partners with operations to address client comments or questions.
- Assists with project set-up and project delivery.
- Assists with resolving general project issues regarding point of contact(s), site information, client delivery and field management.
- Assists with client follow-up with regards to projects on-hold or awaiting final deliverables.
- Coordinates scheduling activities with clients and communicates scheduling assignments with field team.
- Tracks activity of field staff and ensures maximization of resource activity and work assignments.
- Ensures accurate project information is set up according to contractual requirements.
- Coordinates and communicates schedules with all vendors, clients, and internal team.
- Develops reports defining project progress, problems, and solutions to present to stakeholders. Tracks data through web-based project management tools.
- Coordinates contract administration, purchase orders, and change orders.
- Ability to communicate clearly and succinctly with all stakeholders.
- Assist in developing a network of qualified subcontractors to support operational services.
- Receive and disperse Client Supplied Material (CSM).
- Contact municipality departments for project information.
- Set-up of projects in digital writing platform to ensure proper communication and data flow.
- Perform special projects as assigned by the leadership team to capture additional requirements or satisfy client needs.
- Assists in identifying opportunities to improve efficiency and technological solutions.
- Protects operations by keeping company information confidential.
- Delivers outstanding customer service through timely response and proactive solutions to clients’ needs.
- Demonstrates BV’s guiding principles in support of the company's strategic goals.
- Follows all documented policies, Standard Operating Procedures, and Work Instructions applicable to the position and support of BV's quality standards and strategic initiatives.
- Maintains safe and clean work area by complying with all procedures, rules, and regulations.
- May be required to work overitme with prior authorization from supervisor.
- Must be able to meet the physical demands of the job.
SUPERVISORY RESPONSIBILITIES:
This job does not have specific supervisory responsibilities.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience: High school diploma or General Education Diploma (GED) required with some college preferred, and minimum of two years of administrative type experience.
Certificates, Licenses, Registrations: None required.
Language Ability: Ability to read, analyze, and interpret project/technical documents, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from clients, peers, and technical field staff. Ability to tailor presented information of or query response to receiving party.
Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions and deal with several abstract and concrete variables.
Technology Skills: To perform this job successfully, an individual must be proficient in operating a computer, having knowledge of word processing software, spreadsheet software, and project management software.
Knowledge, Skills, and Other Abilities:
- Time management skills
- Active listening skills
- Critical thinking skills
- Problem solving skills
- Oral and written communication skills
- Ability to motivate, develop, and direct people
- Ability to work independently, as well as in a team environment.
- Ability to work in a constant state of alertness and safe manner.
- Ability to successfully work from remote location.
- Ability to meet the physical demands of the job.
- Must have a cell phone and supply your own internet service.
PHYSICAL DEMANDS: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the office/offsite duties of this job:
The employee is regularly required to use hands. The employee is frequently required to stand, walk, sit, talk and hear. The employee is occasionally required to reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. The noise level in the home or company office environment is usually quiet.
Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability. An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Benefits:
At Bureau Veritas, we are dedicated to ensuring our employees receive fair and competitive pay, accompanied by comprehensive health and wellness benefits.
Here's a breakdown of what we provide:
Salary range: $21.50 to $24.00 per hour
Our Health and Welfare Benefits are designed to meet your needs, with eligibility starting on your first day of employment:
Medical, Dental, and Vision coverage
Company-matched Retirement plan
Generous Paid Time Off and Company Holidays
Life Insurance and AD&D coverage
Short-Term Disability (STD) and Long-Term Disability (LTD)
Optional life and pet insurance
EAP and Total Wellbeing Lifestyle Programs
Tuition Assistance and/or Professional Development
Employee Discounts
This information is transparently provided in adherence to several state and local Equal Pay and Pay Transparency Laws.
Join us at Bureau Veritas, where your well-being and professional growth are our top priorities.
Job Type: Full-time
Pay: $22.00 - $24.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Application Question(s):
- What hourly salary are you seeking in the range?
- Are you able to work in the Ellicott City office 3 days per week?
- How many years of administrative experience do you have?
Ability to Relocate:
- Owings Mills, MD 21117: Relocate before starting work (Required)
Work Location: Hybrid remote in Owings Mills, MD 21117