Starting Pay: $21.00 - $26.25
POSITION SUMMARY:
The Health Partnerships Liaison furthers the mission of the Houston Food Bank (HFB) and is responsible for maintaining operations of all day-to-day health programs and project implementation across HFB’s 18-county service area. This position is responsible for providing ongoing support and technical training, issue resolution, problem-solving, community engagement, customer service, and compliance visits for health partners. This position maintains relationships with health partners, and various community collaborators and provides exceptional customer service and support to all internal and external stakeholders. This position provides consistent first point of contact and troubleshooting with health-aligned partners.
Adhere to PACT values. (Purpose: Using our strengths passionately to contribute to our mission. Accountability: Choosing to rise above one’s circumstances and demonstrating ownership to achieve results. See It. Own It. Solve It. Do It. Courage: Standing up for what’s right and acting. Transparency: Doing things openly and honestly).
ESSENTIAL JOB FUNCTIONS:
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Establishes and maintains relationships with health partner organizations and pantries that implement health-related programming (i.e., food prescriptions, food pharmacies, medical pantries, healthcare partner-funded school pantries, and hospital food insecurity mitigation programs).
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Provides ongoing programmatic support to partners and conducts regular site visits and evaluations to ensure partners are implementing health programming with fidelity.
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Develops, coordinates, and delivers health program onboarding orientations and training to partner organization staff at regular intervals.
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Manages the process of data collection and sharing between HFB and health partners to demonstrate key performance indicators.
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Makes suggestions for refining HFB’s health program interventions, including identifying and sourcing appropriate produce and food products for health program participants, coordinating logistics of the Healthy Market Trailer, and determining referral systems for ensuring participants redeem produce prescriptions.
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Monitors health program participants’ redemption rates and assesses and synthesizes data and provides detailed reports.
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Maintains records of health programming processes and procedures for each partner.
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Analyzes data to identify opportunities to strengthen the program and present findings to leadership.
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Coordinates activities associated with health collaborative initiatives.
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Maintains timely correspondence with health partners regarding health programming; refers other calls to appropriate HFB personnel.
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Provides information and assistance to partners on the various electronic platforms (Link2Feed, Partner Portal, Form Assembly).
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Supports the implementation of grant-funded activities, nutrition policy, and Healthy Pantry Project with identified partners and pantries.
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Maintains knowledge of current operational processes at identified pantries and identifies opportunities to provide support as needed.
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Works with appropriate HFB staff to address partner issues to resolution.
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Ensures that departmental documents are completed accurately, timely, and stored properly.
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Updates departmental data and information on all digital platforms.
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Acquires, compiles, and updates departmental reports.
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Provides support to other team members with relevant tasks and contributes to problem resolution on different projects.
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Travels throughout HFB’s service area to promote and recruit healthcare and other HFB programs.
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Attends and actively participates in relevant community partnerships groups and meetings.
SUPERVISORY RESPONSIBILITIES:
This position has no supervisory responsibilities.
QUALIFICATIONS:
Education/Experience:
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Bachelor's degree from an accredited four-year college or University in Public Health, Nutrition, Social Work, Social Science, or a closely related field
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1-2 years of community related experience
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Bi-lingual English/Spanish preferred
Certificates, Licenses, and Registrations:
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Must have reliable transportation, a valid driver’s license, and insurance.
Special Knowledge/Skills/Abilities:
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Proficient in Microsoft Office Suite, including but not limited to Excel, Word, PowerPoint, and Outlook
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In-depth understanding of the intersectionality between Social Determinants of Health, food insecurity, proper nutrition, and health outcomes
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Ability to work with a diverse population, including members of the community
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Excellent written and verbal communication skills
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Strong problem-solving skills in a fast-paced environment
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Strong customer service skills and willingness to assist others
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Ability to communicate complex information clearly
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Ability to work as a team and independently
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Ability to think creatively and critically.
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Demonstrated ability to work independently to complete projects
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Strong analytical skills
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Excellent interpersonal skills
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Ability to effectively collaborate and coordinate with other departments
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Attention to detail
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Self-starter, strong time-management skills, ability to multitask
COMPLIANCE:
Carries out responsibilities in accordance with HFB policies, and applicable federal and state laws;
REASONING ABILITY:
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability needed. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. (For best performance, the jobholder in this position would be expected to show the right knowledge, skills, and abilities in the listed areas.)
COMPETENCIES:
Action-Oriented / Customer Focus / Drives for Results / Informing / Approachability / Learning on the Fly / Perseverance / Self-development / Listening / Peer Relationships / Integrity and Trust / Functional/Technical Skills
PHYSICAL REQUIREMENTS
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of the job, the employee is required on a daily basis to analyze and interpret data, communicate, and remain in a standing or stationary position for a significant amount of the workday; and frequently access, input, and retrieve information from the computer and other office productivity devices. The employee is regularly required to move about the office and around the facility, use hands, wrists and fingers to grip, type, and write. The employee will need to have the average ability to hear horns, warnings, and alerts associated with a warehouse. The employee may occasionally be required to lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee is frequently required to travel to other sites for business.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job. The job is generally performed while moving in a combination of indoors and outdoors, the employee is often exposed to Houston, TX weather conditions and occasionally exposed to freezers, enclosed and/or tight spaces, wet and/or humid conditions, areas in which moving mechanical parts, fumes, toxic or caustic chemicals are present, and outside weather conditions. The noise level in the office environment is typically quiet, but the employee will be occasionally exposed to loud noise levels (e.g., horns, fans).
TRAVEL REQUIRED
Travel is required for this position (up to 25% of the time within our 18-county service area).
This role supports all hours of operations at the Houston Food Bank facilities as necessary and requires a flexible work schedule. Houston Food Bank is a disaster relief organization, and this position is a key member of the disaster response team.
Is legally able to work in the United States.
The foregoing statements describe the general purpose and essential job functions required for this job and are not an exhaustive list of all responsibilities, working conditions, qualifications, and skills that may be required.
Houston Food Bank (HFB) is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities, and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. HFB is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding, and medical conditions related to pregnancy), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.