About Us:
Be the light that brightens someone's day and jumpstart your career with Your Policy & Gengler Insurance. Join us as a Bilingual Licensed Property & Casualty Insurance Agent (Spanish-English) working alongside our team in the office. You'll play a key role in humanizing the insurance industry one customer at a time. Our mission, team, and company culture are truly exceptional!
Job Description:
Are you passionate about helping others and ensuring peace of mind? In this role, you'll handle customer visits and calls, taking full responsibility for their resolution. Whether you're providing quick answers, offering compassionate product consultations, or resolving issues with a friendly approach, you'll turn an ordinary customer experience into an outstanding one.
Key Responsibilities:
- Provide excellent customer service to clients, addressing their insurance needs and concerns in both Spanish and English.
- Assist clients with policy inquiries, changes, and claims processing.
- Treat customers with the highest level of respect and professionalism.
- Maintain accurate and up-to-date client records.
- Handle customer complaints and issues with a positive and proactive attitude.
- Collaborate with other team members to ensure client satisfaction and retention.
- Stay informed about industry trends, products, and regulatory changes.
Qualifications:
- Fluency in both Spanish and English is required.
- Minimum of 3 years of experience in the insurance industry.
- Strong knowledge of insurance products and services.
- Excellent communication and interpersonal skills.
- Ability to handle multiple tasks and prioritize effectively.
- Detail-oriented with strong organizational skills.
- Proven ability to provide exceptional customer service.
- Insurance licensing as required by the state.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A supportive and collaborative work environment.
- The chance to make a meaningful impact on our clients' lives.
A Bit More About Your Role:
We are committed to equipping you with the skills and support needed for your success. From your initial training days to personalized webcam-enabled coaching and access to hundreds of courses, we are here to help your career grow. The most crucial quality you bring is your natural ability to care for and support others, which will be evident as you assist our customers. At Your Policy, you’ll be part of a dynamic, national family.
You will report to the Team Lead, playing a vital role in enhancing the customer experience and contributing to the team’s overall success.
How to Apply: If you are interested in this position, please submit your resume and a cover letter outlining your relevant experience and why you would be an excellent fit. Send your application to Brian@blueridgeinsurance.us.
Gengler Insurance is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We look forward to welcoming a new member to our team who shares our passion for excellent customer service and dedication to helping our clients secure their future.
Job Type: Full-time
Pay: $19.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to Commute:
- Woodbridge, VA 22191 (Preferred)
Work Location: In person