Denco Security Inc. in Ogden, UT is looking for a full-time Customer Service/Scheduler to join our team.
WHY YOU SHOULD JOIN OUR TEAM
We are a local, family-owned alarm company that is employee focused. We offer 401K matching, and paid time off. This position works a Monday – Friday full day schedule with every weekend, and multiple holidays off and starts at a competitive wage of $18 per hour.
We are looking for someone that is efficient in time management, customer oriented, has strong family values & Principals, is professional, has integrity, is reliable, and open to constantly improving.
Job Summary
You will be responsible for processing and scheduling jobs to keep them flowing from start to finish. Including organizing the schedule for multiple field technicians and coordinating needed parts, communication with sales, front office, and customers. You will also need to help customers, salesmen, and technicians with any questions that may arise.
Responsibilities
- Provide customer service and clerical support
- Accurately enter jobs & customers into our computer systems and databases.
- Schedule and coordinate jobs to flow on time and with the proper parts
- Create and Schedule service requests as needed
- Enter key data into our alarm monitoring & accounting platforms
- Research, and provide help or documentation for our customers
- Function in accordance with established standards, procedures and applicable laws
- Coordinate communication between salesmen, technicians, and customers
- Oversee others working in the house services area
- Attend weekly meetings and provide feedback as required
- Other duties as assigned
The above describes the general nature of work being performed in this job function. They are not intended to be an exhaustive list of all duties, and additional responsibilities may be assigned, as required.
Requirements
- Must be able to pass a BCI criminal background check
- High school degree required; Associate degree or relevant certification is a plus
- Strong communication and organizational skills
- Familiarity with basic computer programs and procedures
- Competency in MS Office, and general accounting software
- Accuracy and attention to detail
- Ability to multitask and follow each process through to completion
- Ability to perform filing and record keeping tasks
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
Experience level:
Shift:
Weekly day range:
- Monday to Friday
- No weekends
Work setting:
Work Location: In person