European Wax Center, the premiere speed waxing franchise in the beauty industry, is hiring a front desk associate. EWC is locally owned and operated by an involved female entrepreneur with more than ten years' experience in the beauty industry. We promote a professional and positive culture with an uncapped earning potential as one of the highest paying wax centers in the nation.
What we offer:
The Scoop: The front desk associate position is responsible for providing a lasting and engaging experience for our guests by booking reservations, checking guests in and out, and selling wax passes and products.
Must have: experience in sales, customer service or retail.
Must Have: reliable transportation and flexible schedule. Must work one Saturday or Sunday every weekend. AM shift is 8 AM to 2 PM and PM shift is 2 PM to 8 PM. Saturday shift is 8 AM to 5 PM. Sunday shift is 9:30 AM to 6 PM.
A Day in the Life of a Front Desk Associate
Sells wax passes to guests by educating guests on the benefits of a wax pass
Assists in sale of EWC products to guests by educating guests on the benefits of products
Must be goal-oriented and comfortable with set sales goals
Books guests’ reservations accurately and efficiently while providing an excellent guest experience
Creates new guest profiles by acquiring guests’ contact information and explaining center policies
Handles confidential information, including guest contact information, with a high degree of integrity
Answers guests’ questions and provides necessary resources for the guest to find answers in the future
Deescalates upset guests and thoroughly reports guest issue to center manager to enable manger to provide appropriate solution
What Sets You Apart
Sales experience
Ability to be friendly and engaging on the phone with guests
Ability to focus on phone calls in a fast-paced environment
Ability to handle escalated calls with confidence and professionalism
Ability to build effective relationships with guests and all levels of professionals; must have good interpersonal skills.
Ability to prioritize work effectively
Strong verbal communication skills
Ability to receive constructive feedback from team and management
Must be able to work well with the team
Must be dependable and reliable
Education and Experience