BILINGUAL IN ENGLISH & KOREAN REQUIRED
If you are looking to make a difference in people's lives, be a listening hear, and help them navigate the challenges of life, this may be the perfect position for you. If you're looking to go into a human services field or have some coursework around social work, psychology, gerontology, health sciences, or counseling, you may want to join IOA's Friendship Line ("FL"). We are seeking a full-time, bilingual Counselor with experience in Vietnamese Culture.
This position is remote in California but may require occasional appearances at the HQ in San Francisco for training or other required reasons.
- Schedule : Sun-Thursday 7am-3:30pm
- 4% Bilingual Pay
- Full Benefits Package
- Remote from California
- Work-Life Balance
The FL Counselor receives inbound calls and makes outbound calls providing emotional support, reassurance, counseling, crisis intervention, abuse prevention, well-being checks, and information and referrals for older adults over the phone. FL Counselors also work closely with Supervisors, Manager, Program Coordinator, and Director to ensure that data is collected appropriately, and shifts are adequately covered.
Other key duties and responsibilities may include, but not necessarily limited to:
- Completing six-month assessments for all clients including PHQ-9, UCLA Loneliness, MOS
- Social Support, and Suicide Risk Assessment
- Assuring all calls coming into the call center are answered in 60 seconds or less
- Providing referrals and information to callers as needed
- Entering 100% of caller information into FL database in real time
- Completing new client intakes as requested
- Attending relevant training offered by Friendship Line trainers and IOA
- Meeting weekly with FL team for staff meetings and with FL Manager for support and supervision
- Assisting with scheduling volunteers for phone shifts as needed
- Providing support and assistance to volunteers as needed
- Contacting FL Supervisor for call-center support if needed
- Performing all other reasonably related tasks as assigned
REQUIRED QUALIFICATIONS:
- Ability to speak fluent English and Korean.
- Prior or current college coursework in Human Services, Social Work, or other health-related field, including Gerontology, Psychology, or Health Sciences or equivalent experience
TECHNOLOGY REQUIREMENTS:
- High speed Internet connection (such as cable or DSL) with WiFi
- Personal computer with Webcam (PC: Windows 7 SP1 or later, or Mac OS 10.11 or later)
- Personal mobile device (Apple iOS 8.3 or newer, or Android 4.2 and newer
DESIRED QUALIFICATIONS
- Bachelor’s Degree or higher in Human Services, Social Work, Gerontology, Psychology, Health Sciences, or another health-related field
- One-year prior work experience with hotlines and/or call centers
- Bilingual fluency in English and Spanish, Chinese or Russian
- Prior/current experience as a volunteer or paid staff member in human services
- Excellent organizational, interpersonal, and verbal communication skills
- Strong detail-orientation, ability to multi-task and good problem-solving skills
- MS Office Suite proficiency (Word, Excel, Outlook)
- Flexibility and patience to work in a busy team environment
- Ability to take direction and refer issues beyond scope of duties to FL Manager
- Experience learning and using online database
- Experience working with senior adults
- Excellent telephone skills
IOA reserves the right to adjust work hours or duties when appropriate.
Institute on Aging is an Equal Opportunity Employer. Institute on Aging is committed to cultivating a diverse and inclusive work environment and providing equal opportunities to all employees and job applicants without regard to age, race, religion, color, national origin, sex, sexual orientation, gender identity, genetic disposition, neuro-diversity, disability, veteran status or any other protected category under federal, state and local law.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Job Type: Full-time
Pay: $20.50 - $22.11 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
Education:
- High school or equivalent (Required)
Experience:
- Working with hotline or warmline: 1 year (Preferred)
- working with disabled, aging or frail people: 1 year (Preferred)
Language:
Location:
Work Location: Remote