Job Summary:
We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all visitors. If you have excellent communication skills, a passion for hospitality, and are comfortable working in a fast-paced environment, we would love to hear from you.
Responsibilities:
- Greet guests with a warm and welcoming demeanor
- Check guests in and out of the hotel efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel amenities, services, and local attractions
- Handle guest requests promptly and professionally
- Assist with reservations and room assignments
- Process payments and maintain accurate records
- Collaborate with other departments to ensure guest satisfaction
Qualifications:
- Previous experience in a customer service role is preferred
- Excellent communication skills, both verbal and written
- Proficient in using phone systems and other office equipment
- Strong organizational skills with attention to detail
- Ability to multitask and prioritize tasks effectively
- Bilingual skills (English/Spanish) are a plus
- Knowledge of hotel management software is an advantage
- Familiarity with front desk operations and guest relations
Benefits:
- Competitive pay based on experience
- Opportunities for career growth within the hospitality industry
If you are passionate about providing exceptional customer service and enjoy working in a dynamic environment, we invite you to apply for the position of Front Desk Agent. We look forward to reviewing your application.
Job Types: Full-time, Part-time
Pay: $16.00 - $18.00 per hour
Expected hours: 40 per week
Schedule:
Work setting:
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Stamford, CT 06902 (Required)
Work Location: In person