ID:
18661
Job Status:
Accepting Applications
Are you a responsible, reliable leader?
Are you a membership or customer service expert?
Y wait any longer?
Join us as a Member Services Supervisor!
GROW YOUR CAREER AT OUR Y LOCATION BELOW!
Mission Valley YMCA
Sunday 8am - 4:30pm; Monday - Thursday 10:30am - 7pm
Y would I apply?
- FREE Complete Gym Membership
- FREE Workout Classes
- FREE Pool Access
- Work with Your Friends - Text them the link to this page now!
- Build Your Resume
- Opportunities for Growth
- Community Involvement
- PART TIME Perks
- FREE Family Membership
- Paid Sick Leave
- Paid Professional Development Opportunities
- FULL TIME - Looking for Benefits? We’ve got you covered:
- Medical, Dental, Vision and Life Insurance
- PTO (Sick time, vacation days, personal days and holidays)
- Retirement Contributions
Sound good? (We think so, too!) Here’s what you would do:
- Assist Membership Director in the hiring of all member services staff
- Provide staff development through implementing training and onboarding procedures for part-time and full-time staff as it relates to customer service, membership and program registrations, and front desk operations. Provide continuous customer service trainings for all Member Services staff
- Responsible for supervising all front desk systems and operations ensuring they are efficient and follow Association standards
- Manager on Duty in the absence of Director level or other Leadership staff
- Create a professional and effective work environment for member services employees by developing positive, professional relationships with staff
- Ensure proper department communication processes so members, participants and staff are provided with accurate facility, program and membership information
- Serve as initial point of contact for membership administration, exceptions, special requests or issues
- Handle and resolve member and participant complaints
- Champion the member experience by overseeing survey feedback reports
“OK, I’m sold!” What do I need to qualify?
- 3 years of experience in membership or customer service field
- Supervision experience preferred
- Strong working knowledge of Salesforce data management system preferred
- Demonstrated ability to monitor budgets
- Able to communicate clearly and positively, verbally and in writing
- Requires excellent customer service skills with a friendly and positive attitude
- Requires computer inputting, typing and other repetitive activities for extended periods of time
- The ability to observe program activities, enforce safety standards, and apply the appropriate policies and procedures
- Ability to travel throughout San Diego County
- CPR/AED, and First Aid Certification, must include Adult and Child/Infant, obtained within 30 days of hire and must be from one of the following certifying organizations:
- American Red Cross
- American Heart Association
- American Safety & Health Institute
Job Type: Full-time
Pay: $22.64 - $27.17 per hour
Work Location: In person