Who we are:
eShopping Group is an ecommerce success story with a Headquarters in Australia, and teams in Brisbane, Sydney and Globally! Join our US based Customer Team Lead who works from VA, USA and another in UK, we're a growing global team.
Thanks to the team's amazing work and our businesses' continued fast growth, we're looking for a talented Customer Service Representative to join our US team.
If you love the idea of providing support for customers for tech and pet related products then you’re the one for us! There are nine brands under the eShopping Group umbrella which span Consumer Electronics, Beauty Tech and Pet verticals.
Some of our online stores include Sentriwise (https://sentriwise.com.au/), The Spy Store (https://thespystore.com.au/) and eDog (https://www.edogaustralia.com.au/).
Why join us at eShopping Group?
Work with an international team of 30+ people, in Australia, United States, Philippines, Vietnam, China and the United Kingdom!
We look for team member's who's personal and career goals align with ours and we know we can grow together.
We love working with people who have a vision of where they want to be, especially when we believe that our business will be great for your growth.
About the role
- Freelance hourly contract, up to full time hours available
- Business hours Monday to Friday 9am - 5pm (US local time)
- Providing a high level of customer experience via inbound calls live chat and tickets.
- Provide our customers with technical support and troubleshooting. We'll send you our top products to get hands on and familiar!
If this sounds like you, hit apply!
- Excellent verbal and written communication skills to be used over the phone, via email and on live chat
- Ability to multitask and maintain focus in an often high-pressure, fast pace environment
- Problem-solving skills
- Ability to prioritise and be time effective
- Ability to be proactive and work independently
This is a fully remote role, working from home as a freelance contractor.
If you're based in VA, USA that's a plus as you'll have a local team member to connect with nearby, though we're accepting applicants across the country.
We look forward to hearing from you - including a cover letter/introduction speaking to your experience with product brands similar to ours listed above will be favored.
Job Types: Full-time, Contract
Pay: $15.00 - $18.00 per hour
Expected hours: 40 per week
Benefits:
- Paid time off
- Work from home
Experience level:
Shift:
Weekly day range:
Work setting:
Application Question(s):
- This is a freelance, contract gig paid hourly (we are an Australian based company). With multiple brands we have work to support full time hours. Are you open to working as a self-employed contractor?
Work Location: Remote