Description:
Summary:
The Bicycle Retail Associate is forefront for AMain.com and is charged with excellent customer service. Retail Associates deliver a professional positive lasting memory of the AMain.com experience to all customers, including persons not making a purchase. This role is critical to store strategy, store marketing and teamwork. The focal point of this position includes in store activities, as well as rides and other events as required.
Duties and Responsibilities:
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Welcome customers by greeting them; offering them assistance and ascertain what each customer is shopping for.
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Direct customers by escorting them to racks and counters; suggesting items.
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Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
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Help customer make selections by building customer confidence. Describe merchandise and explain use, or demonstrate operation and care of merchandise to customers.
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Maintain knowledge of current sales and promotions.
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Place special orders or call suppliers to find desired items.
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Keep clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.
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Answer incoming telephone calls. Take special orders via phone, in an effective and timely manner.
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Transfer customer calls to appropriate staff.
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Report any concerns or discrepancies to the Manager.
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Communicate ideas for better organization, smoother workflow, suggestions, etc, to Manager.
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Prepare sales slips or sales contracts, total purchases, and receive and process cash or credit payments.
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Understand company return and exchange policies. Explain policies to customers and accept returns as needed.
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Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
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Stock, arrange and display merchandise to promote sales.
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Clean shelves, counters, windows, bathroom, floors and tables on a daily basis.
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Inventory stock and requisition new stock through the Manager.
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Contribute to team effort by accomplishing related store tasks as needed or directed by Manager.
Physical Demands/Work Environment:
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Occasionally lift and/or move 10-50 lbs.
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Regularly stand, use hands, reach with hands and arms, and talk. Frequently walk, sit, stoop, kneel, or crouch.
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Vision requirements: Close (clear vision at 20 inches or less), Distance (clear vision at 20 feet or more), Peripheral (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point).
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Moderate Noise (examples: retail store with computers, printers, customers talking, light traffic).
Requirements:
Skills and Education/Experience:
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Language skills: Basic skills required; Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations, to customers, clients, and other employees of the organization.
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Mathematical skills: Basic skills required; Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to calculate figures and amounts such as discounts and percentages.
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Reasoning Ability: Basic skills required; Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
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Computer literate (knowledge of Excel, Word, E-mail, Internet) with the ability to learn new software applications.
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Ability to type at least 25 wpm .
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Previous customer service experience necessary (6 months or more experience).
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Ability to work in a fast-paced, growing business environment.
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Professional organizational skills.
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Ability to work in a team-oriented environment.
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Knowledge of road and mountain bikes is helpful, but not necessary.
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Avid cyclist skills are helpful, but not necessary.
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Must be available for work 20-40 hours per week; weekends can be mandatory.
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Attention to detail a must.
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No Degree Required.
Characteristics Desired:
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Have a friendly and engaging personality.
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Comfortable working with members of the public.
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Should have a confident manner.
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Must be helpful and polite.
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Able to work as part of a sales team.
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Should be of clean appearance and articulate.