Job Summary:
We are seeking a Front Office Manager to oversee the daily operations of our front desk area in a hospitality setting. The ideal candidate will ensure efficient guest service, handle guest inquiries and concerns, and manage the front office team.
Duties:
- Supervise and train front desk staff to provide exceptional customer service
- Manage reservations, check-ins, and check-outs efficiently
- Handle guest complaints and resolve issues promptly
- Maintain accurate records and accounts for all transactions
- Coordinate with other departments to ensure smooth operations
- Conduct night audits and ensure compliance with hotel policies
- Oversee the cleanliness and organization of the front office area
Requirements:
- Proven experience in a front office or hotel management role
- Strong customer service skills with a focus on guest satisfaction
- Knowledge of hospitality management software systems
- Excellent phone etiquette and communication skills
- Ability to work flexible hours including nights and weekends
- Bachelor's degree in Hospitality Management or related field preferred
Nice-to-Have Skills:
- Experience in resort or luxury hotel environments
- Familiarity with night audit procedures
- Proficiency in handling guest relations and services
This position offers competitive compensation, opportunities for career growth, and the chance to work in a dynamic hospitality environment. If you have a passion for delivering exceptional guest experiences and possess the required qualifications, we invite you to apply for this exciting Front Office Manager role.
Job Type: Full-time
Pay: $50,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Morning shift
- Night shift
- Weekends as needed
Work setting:
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Gulf Breeze, FL 32561 (Required)
Ability to Relocate:
- Gulf Breeze, FL 32561: Relocate before starting work (Required)
Work Location: In person