Harris is seeking a Customer Service Representative to join our Specialty Gas Equipment team to support the continued growth of our business. Harris offers a competitive compensation package including annual bonus and benefits.
This role supports our customers by providing service and technical support in response to inbound phone calls and emails. Also assists in the management of in-house sales accounts and as needed directs customers to other resources within the company. Executes accurate order entry and monitors and communicates regarding order status to ensure accurate and on-time shipment of products. Recommends products and provides quotations for new sales.
Key Responsibilities and Essential Functions
Works safely and supports safety within their team across the organization as required.
- Completes training necessary to provide useful and credible recommendations and quotations regarding Specialty Gas Equipment products and applications.
- Actively generates new leads and performs follow up with customers via phone and email through incoming technical services and sales related calls.
- Determines customer requirements for specific applications to be able to offer a competitive solution.
- Uses technical knowledge of products to answer common technical questions.
- Provides first-class technical and customer service solutions to existing and potential new accounts, including focused support of a specific sales region
- Issues RMA’s (Return Material Authorization) when necessary for product return and evaluation.
- Handles inbound enquiries via telephone and email (and associated Salesforce cases) for order status, delivery timing and related matters.
- Enters orders for Specialty Gas Equipment including configured products and custom products (i.e. SPPRD’s).
- Works with manufacturing and customer service to schedule on-time shipment of special orders.
- Enters special orders that are ready to ship and creates delivery for shipping department.
- Assists outside sales with order placement and product selection based on availability.
Education and/or Experience
- 2-4 years’ experience in a field related to gas pressure and flow control equipment
- High School diploma
- Working knowledge of ERP as related to inventory, production and customer service
- Working knowledge of Microsoft Word and Excel
- 2-year degree in a science or engineering related field
The Harris Products Group, a Lincoln Electric Company with headquarters in the U.S., is a global leader in the design and manufacture of gas pressure and flow control equipment as well as equipment and consumables for cutting, welding, brazing, and soldering. The Harris Products Group products are sold and used in more than 90 countries. For more information about The Harris Products Group and its products and services, please visit the Company’s website at www.harrisproductsgroup.com. The Harris Specialty Gas Equipment Division is based in Gainesville, GA and provides a wide range of pressure and flow control solutions for specialty gas, medical, beverage and gas distribution applications.
Job Type: Full-time
Pay: $22.00 - $26.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to Commute:
- Gainesville, GA 30504 (Preferred)
Ability to Relocate:
- Gainesville, GA 30504: Relocate before starting work (Required)
Work Location: In person