Saleen Yang Agency LLC - American Family Insurance. We are passionate about serving our communities by inspiring, protecting and restoring dreams. Like family, we are here for you. The Customer Service Specialist provides an excellent customer experience for potential and existing customers. Identifies opportunities to cross sell and coordinates with sales specialists for follow-up. Assists the agency owner with attaining agency service goals.
Benefits for the Insurance Customer Service Representative:
- 401(k) matched
- Competitive base salary offered (commensurate with experience)
- Commission structure offered
- Bonus incentive based on individual/agency performance
- Paid time off - personal time & holidays
Qualifications for the Insurance Customer Service Representative:
- This position prefers least one qualifying line of authority: Property; Casualty; or Life Insurance license
- Valid driver’s license required
- Demonstrated customer service experience
- Effective communication skills
- Experienced with PC software applications (Microsoft Office Suites, Internet Explorer)
- Solid knowledge and understanding of basic mathematical skills
Responsibilities for the Insurance Customer Service Representative:
- Provides personalized, professional customer service experiences through building trust and developing strong customer relationships
- Responds to customer inquiries regarding coverages, billing, claims or products by following established agency processes and procedures
- Drives customer satisfaction by following the American Star best practices: Personal Insurance Review, rate revision notification and claims process
- Processes changes to existing accounts and policies
- Serves as a liaison on behalf of the customer between the agency and various business partners
- Assists customers with claims by directing them to the appropriate Claims Department contacts and resources. Follows up to ensure customer needs are addressed.
- Schedules appointments with existing or prospective customers for agency employees
- Performs daily administrative functions to assist the agency owner and team members
- Assists with set up and execution of agency events
- Assist with payment transactions and banking activities
- Participates in reviews of existing coverages and may advise customers regarding policy options
- Estimates and quotes policy premiums complying with underwriting guidelines
- Identifies cross-selling opportunities during customer interactions and takes appropriate action
- Must be detailed oriented, fully accountable, and work independently and as a team
- Ability to multitask efficiently, adapt to change
- Answers phones and emails daily to provide the best value and service
- Contacts appropriate business partners for guidance when needed
- Bilingual prefer (Spanish)
Work Remotely
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: No more than 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Paid time off
- Paid training
Compensation package:
- Bonus opportunities
- Performance bonus
- Profit sharing
- Quarterly bonus
- Yearly bonus
Schedule:
- 8 hour shift
- Monday to Friday
Education:
Experience:
- Microsoft Office: 2 years (Required)
- Customer Service: 2 years (Required)
Work Location: In person