Outstanding non-profit and certification provider for exercise professionals and health coaches seeks candidate to provide administrative and customer support to candidates during the registration process for all Company certifications.
Will work closely with Company's testing service provider to ensure candidate registration, reschedules, retakes, cancellations, and score reports are processed accurately and in a timely manner. In addition, the Exam Registration Coordinator responds to candidate inquiries with clear and timely communication about certification, recertification, and score reports. The position collaborates with other customer facing teams to provide exceptional customer service, contributes to projects and programs that enhance exam registration processes and candidate experiences, and supports recertification by assisting with the approval of continuing education petitions and courses.
Required Qualifications:
•High volume call center experience.
•Detail-oriented with strong analytical and organizational skills.
•Proficient in word processing and database software programs.
•Effective time management skills to attend to multiple tasks simultaneously.
•Ability to work independently with minimal supervision.
•Ability to use problem-solving techniques with regards to time-sensitive issues.
•Experience in administrative support or similar.
•Excellent written and verbal communication skills.
Preferred Qualifications:
•Familiarity with the business of professional credentialing, licensure, and testing
•Experience working either in fitness, corporate wellness, or allied health, or in the certification and testing industry
Responsibilities:
•Efficiently process exam registrations, eligibility applications, and data transfers.
•Track exam site availability and needs and request additional sites and/or exam dates from testing service provider as needed
•Assist candidates with the scheduling, rescheduling and refunds of certification exams, including scheduling special accommodations (e.g., ADA, extra time)
•Collaborate with all departments at Company and testing service provider(s) to work towards Company certification goals
JOB DESCRIPTION:
•Work closely with testing service provider to facilitate accurate and timely exchange of data, follow-up on candidate and testing center complaints, trouble shoot exam day issues and identify and address any other issues in a timely manner
•Answer inquiries from certification candidates, company Certified Professionals, and company staff regarding exam scores and certification status
•Conduct CPR audits of random samples of exam candidates, as well as company Certified Professionals renewing their certifications
•Review and process name change requests from exam candidates and company Certified Professionals
•Contribute to projects and programs that improve certification and recertification operations
•Support the company Professional Education Department by reviewing assigned petitions and courses for company Continuing Education Credits
•Always provide good customer service to candidates, certified professionals, company employees, business contacts, and the public
•Lead and contribute to other programs and projects as needed
•Maintain a commitment to and align with company mission, vision, values and programs, to successfully lead teams
•Assume other reasonable responsibilities as assigned
Job Type: Contract
Pay: $24.75 - $28.50 per hour
Benefits:
Schedule:
Work Location: Hybrid remote in San Diego, CA 92123