Communications Center Manager
Communications Center Manager directs and coordinates everything within the GMTCare Communications Center. The Communications Manager is responsible for ensuring and improving the performance, productivity, and efficiency within the department.
Main Job Tasks and Responsibilities:
· Plan, organize, and manage the work of staff members to ensure that work is accomplished in a manner consistent with organizational requirements.
· Assist Driver Manager in investigating and resolving customer and employee complaints.
· Serve as a contact person for all workers within the Communications Center.
· Implement schedule and policy changes. Responsible for creating an efficient department work schedule.
· Collaborate with other managers and staff members to formulate and implement policies, procedures, goals, and objectives.
· Monitor Communications Center to ensure all staff complies with company policies and procedures.
· Delegate tasks and accountability to supervisors and staff within the department.
· Conduct employee training sessions on subjects related to the company and department, as needed. Responsible for conducting department meetings.
· Responsible for assisting Human Resources with recruiting as needed within the department. Must be involved in the interviewing process.
· Communications Center Manager will make sure all employees understand the essentials of the job, as well as how to stay motivated and remain calm in distressing situations.
· Must initiate and train all new hires within the department.
· Must encourage teamwork and exemplify company standards.
· Responsible for completing employee performance evaluations when due.
· Must be able to fill shift vacancies when needed.
· Responsible for disciplinary action within department as needed with assistance from Human Resources Manager and/or Operations Manager.
· Able to keep track of dispatch calls and driver locations to make sure all assets are being effectively utilized.
· Remain professional and maintain confidentiality.
· Responsible for investigating all complaints regarding the communications center.
· Operate a variety of communications and computer equipment including two-way radios, telephones, computer system, tablets, and fax machine.
Knowledge, Skills, and Abilities:
· Reading comprehension
· Time management
· Active listening
· Leadership and coaching
· Critical thinking and problem solving
· Active learning
· Effective Communication via both verbal and written means
· Judgement and decision making
· Basic Mathematics
· Negotiation
· Monitoring
· Complex problem solving
· Confidentiality
· Teamwork
· Conflict management
· Stress tolerance.
· Planning and organizing
· Clerical
· Adaptability
· Microsoft Office including Outlook, Excel, Word, and Power point
Education/ Experience/ Other Requirements:
· High school diploma required.
· College degree preferred, but not required.
· Must be over 25 years of age.
· Minimum 5 years of Supervisor or Management experience
· Minimum 6 years of Customer Service experience
· Minimum 5-10 years of Dispatching experience related to transportation
· Flexible schedule (Company operations 24 hours a day, 365 days a year)
· Knowledge of Las Vegas and outlying cities
· REQUIREMENT OF COMPANY CELL PHONE TO BE ISSUED
Reporting:
· Reports directly to the GMTCare Operations Manager.
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
Application Question(s):
- Are you 23 years of age or older?
Ability to Relocate:
- Las Vegas, NV 89118: Relocate before starting work (Required)
Work Location: In person