Job Title: Helpdesk Analyst (Level 1)Pay Rate: $30 per hourSchedule: Monday to Friday (9:00 am to 5:00 pm)Job Description:
Are you passionate about technology and customer service? Do you thrive in a dynamic environment where each day brings new challenges and opportunities to make a difference? Join our team as a Level 1 Helpdesk Analyst and become a key player in providing top-notch technical support to our valued clients. With a competitive pay rate and a convenient weekday schedule, this role offers the perfect blend of professional growth and work-life balance.
Key Responsibilities:
- Technical Assistance: Deliver exceptional technical support to end users, ensuring their issues are resolved efficiently and effectively.
- Call Tracking: Accurately maintain logs in our call tracking software for all client service requests, both proactive and reactive.
- Phone Support: Perform telephone support, including initial problem determination, resolution, and necessary dispatching.
- ServiceNow Management: Maintain and manage client accounts in ServiceNow, ensuring all information is up-to-date and accurate.
- Quality Control: Ensure quality control of tickets, verifying correct subjects, locations, and phone numbers.
- Remote Desktop Support: Provide remote desktop support, using LAN-based or dial-up products to control user machines and perform remote fixes.
- Interface Role: Act as a crucial interface between technology groups and end users, facilitating clear and effective communication.
- Ticket Monitoring: Diligently monitor open tickets and follow up on closed resolutions to ensure client satisfaction.
What We Offer:
- Competitive Pay: Enjoy a pay rate of $30 per hour.
- Work-Life Balance: Benefit from a consistent Monday to Friday schedule, from 9:00 am to 5:00 pm.
- Professional Growth: Gain valuable experience in a supportive and dynamic environment, with opportunities for advancement.
- Team Environment: Join a collaborative team where your contributions are valued and recognized.
Qualifications:
- Experience: At least one (1) year of experience working in a help desk environment as a helpdesk technician/analyst.
- Technical Skills: Proficiency in remote desktop support and familiarity with call tracking software.
- Customer Service: Strong communication skills and a commitment to providing excellent customer service.
Ready to take the next step in your career? Apply now and join our team of dedicated professionals who are making a difference every day!
Job Type: Full-time
Pay: $30.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Relocate:
- Brooklyn, NY 11201: Relocate before starting work (Required)
Work Location: In person