About us
Red Fern Pet Lodge is a dog daycare and lodging facility in Ocala, FL. We strive to provided excellent pet care to all dogs that come into our facility.
Our work environment includes:
- State of the art kennel facility
- 2.5 acres of outdoor play areas with inground pool
Responsibilities:
- Provide exceptional customer service to clients via phone, email, and chat
- Answer customer inquiries and resolve issues in a timely and professional manner
- Upsell products and services to customers when appropriate
- Maintain accurate customer records and update information as needed
- Assist with data entry tasks to ensure accurate and up-to-date information
- Conduct outbound calls to follow up on customer inquiries or provide additional information
- Collaborate with team members to improve overall customer satisfaction
Requirements:
- Fluent in English (Spanish helpful), both written and verbal communication skills are essential
- Proven experience in customer service or a related field
- Excellent phone etiquette and the ability to handle difficult or irate customers with professionalism and empathy
- Strong analytical skills to identify customer needs and provide appropriate solutions
- Proficient in data entry with a high level of accuracy and attention to detail
- Ability to work independently as well as part of a team in a fast-paced environment
- Sales experience is a plus
We offer competitive compensation, benefits package, and opportunities for career growth. If you are a motivated individual with excellent communication skills and a passion for providing outstanding customer service, we would love to hear from you. Apply today!
Job Types: Full-time, Part-time
Pay: $14.00 - $16.00 per hour
Expected hours: 25 – 35 per week
Benefits:
- 401(k)
- Flexible schedule
- On-the-job training
- Paid time off
- Professional development assistance
Experience level:
Shift:
- Day shift
- Evening shift
- Morning shift
- Split shift
Weekly day range:
- Monday to Friday
- Rotating weekends
Work setting:
Application Question(s):
- What do you consider your greatest accomplishment to date?
- What is your greatest weakness?
Experience:
- Front desk: 1 year (Required)
Work Location: In person