**Job Title:** Front of House Manager **Job Summary:** We are seeking a dedicated Front of House Manager to oversee the daily operations of our restaurant's front-of-house team. The ideal candidate will be responsible for ensuring exceptional customer service, efficient operations, and a positive dining experience for our guests. **Duties:** - Manage and lead the front-of-house staff, including servers, hosts/hostesses, and bartenders - Implement and maintain high standards of customer service to meet and exceed guest expectations - Oversee reservations, seating assignments, and waitlist management - Train new employees on service standards, menu knowledge, and POS systems - Monitor inventory levels for front-of-house supplies and place orders as needed - Collaborate with the kitchen team to ensure seamless communication and efficient service flow - Handle customer inquiries, feedback, and complaints in a professional manner - Conduct regular staff meetings to communicate updates, promotions, and operational changes - Ensure compliance with health and safety regulations at all times **Qualifications:** - Previous experience in a similar role within the food industry - Proficiency with Aloha POS or similar point-of-sale systems - Strong mathematical skills for handling transactions and managing cash flow - Excellent time management and organizational abilities - Proven track record in upselling techniques to increase sales revenue - Exceptional customer service skills with a focus on guest satisfaction **Nice-to-Have Skills:** - Knowledge of food preparation processes to assist during busy periods If you are a dynamic individual with a passion for hospitality and leadership, we invite you to join our team as a Front of House Manager. This role offers the opportunity to showcase your skills in a fast-paced environment while contributing to the success of our restaurant. Apply now to be part of our dedicated team!
Job Types: Full-time, Part-time
Pay: $19.97 - $21.02 per hour
Expected hours: 20 – 40 per week
Benefits:
Restaurant type:
- Quick service & fast food restaurant
Shift:
Weekly day range:
- Monday to Friday
- Weekends as needed
Experience:
- Basic math: 1 year (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Ability to Commute:
- Peoria, IL 61602 (Required)
Ability to Relocate:
- Peoria, IL 61602: Relocate before starting work (Required)
Work Location: In person