POSITION SUMMARY
The Housekeeping Room Attendant ensures guests are treated hospitably, accurately, and efficiently. Provide guests with service that anticipates their needs. Responsible for maintaining standards of hotel cleanliness set by the Executive Housekeeper. Help maintain smooth transfer of clean rooms and promote the cleanliness of public space.
ESSENTIAL FUNCTIONS
· Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
· Clean assigned guest rooms by priority.
· Transport cart with cleaning supplies, amenities and linens to assigned guest room and position securely.
· Empty trash containers and recycling bins.
· Remove all dirty terry and replace with clean par to designated layout.
· Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.
· Replace dirty bed linen and make up bed with clean linen.
· Replace laundry bags and slips.
· Clean closets and door tracks on check-out rooms, removing dust and debris. Ensure correct amount and placement of hangers, extra blanket/pillow and other amenities.
· Dust and polish all furniture, pictures, frames, mirrors, light bulbs and switches, TV and remote, as well as cable box.
· Realign furniture to floor plan.
· Open all drawers/doors in check-out rooms and remove items left by guest. Dust inside.
· Check under bed(s), chairs and sofa for debris and remove if present.
· Inspect condition of all furniture for tears, rips or stains; report any damages to maintenance.
· Remove dust, spots and smears from all doors, drapes, windows, ledges, frames, baseboards, AC unit, corners and telephones.
· Inspect condition of amenities h desk, drawers and guest service directory, replace designated amounts at proper locations in room.
· Ensure presence of fire safety, rate cards and DND sign. Inspect condition and replace as needed.
· Vacuum throughout entire room and spray room with deodorizer.
· Update status of rooms cleaned on assignment sheet.
· Return and restock cart at end of shift as well as empty vacuum bag and wipe vacuum clean.
· Ensure security of any assigned guest room keys and turn over any lost and found items from guest rooms to your supervisor.
· Clean and replenish the coffee maker set.
· Handle guest complaints, ensuring guest satisfaction.
· Report any damages or maintenance problems to your supervisor.
· Knowledgeable of hotel fire and emergency procedures.
· Adhere to Lost and Found policy including key control.
· Successful completion of the training process.
· All other miscellaneous responsibilities as assigned and deemed appropriate by management.
SUPERVISORY REQUIREMENTS
Reports To: Executive Housekeeper/Housekeeping Supervisor
Supervises: None
EDUCATION/EXPERIENCE
· High School diploma or equivalent vocational training
· Minimum one year of housekeeping experience
· Prior guest relations training.
· Knowledge of proper equipment usage.
LICENSES/CERTIFICATIONS
· Certification in CPR/First Aid/AED
KNOWLEDGE, SKILLS, & ABILITIES
· Ability to satisfactorily communicate in English (speak, read, write) with guests, co-workers and management to their understanding.
· Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with minimal supervision.
· Punctuality and regular and reliable attendance.
· Interpersonal skills and the ability to work well with co-workers and the public.
PHYSICAL DEMANDS
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· While performing duties of this job, the Room Attendant is regularly required to stand for long periods, ability to move distances, push/pull, touch, carry/lift, have manual dexterity, hear/listen, bend/stretch, drive and have clear speech. The Room Attendant must regularly lift, carry and/or move up to 50 pounds.
· Specific vision abilities required by this job include seeing and color perception.
WORK ENVIRONMENT
· The Room Attendant may be subject to shift work, working alone or with others, and have constant verbal and in-person contact with hotel staff and guests. While performing the duties of this job, the employee is regularly exposed to office/mechanical equipment, moving objects, indoor and outdoor work conditions.
· The noise level in the work environment is usually moderate.
· The Room Attendant must be flexible for scheduling; and available on nights, weekends and holidays.
Job Type: Full-time
Pay: $23.15 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Shift:
Experience:
- Cleaning: 5 years (Preferred)
- Hospitality: 5 years (Preferred)
Ability to Relocate:
- Honolulu, HI 96815: Relocate before starting work (Required)
Work Location: In person