CORE JOB RESPONSIBILITIES (Essential Duties):
Essential Responsibilities:
· Greet patients in a courteous, respectful and timely manner.
· Carry out the VCH Culture of Yes.
· Greet and check in patients
· Maintain reception desk and perform variety of clerical duties including making appointments, processing forms, verify insurances and distribute faxes
· Call to confirm same day appointments and provide information to patients on such matters as services, charges and routine treatment procedures.
· Dispense glasses/orders and collect balances due
· Provide complimentary adjustments and repairs to glasses
· Assist in providing health education materials, school/work note as appropriate and as directed.
Additional duties may include:
· Assisting Optometrists or Optometry assistants with pre-testing and patient check outs
- Prepare patient for vision examination; Pre-test, Lensometry, History intake and Vital signs.
- Assist optometrist with contact lens training, visual field, OCT, scheduling follow-up appointments and interpretation.
- Assist patients with fitting of spectacles and adjustments.
- Dispensing patients; review patient coverage, check prescription expiration date and take PD, seg-height measurements.
· Submit orders through designated optical labs
· Prepare boxes for courier pick-up.
· Log orders into optometry shared folder
· Document patient interactions in EHR.
· Complete and submit encounters within 2 days to office manager.
· Scanning; Verify documents are completely filled out, labelled and signed
General Duties and Responsibilities:
· Pay-com; Manage and approve timesheet in an timely manner
· Attend trainings and meetings, as requested by manager.
· Provide break coverage to other assistant’s, as directed
· Address emails/teams in a daily basis.
· Check Outlook calendar weekly to track work schedule.
· Member Care: Demonstrate understanding and apply working knowledge of safety policies and ensuring safe member practices.
· Employee Safety: Safely performs all duties; follows required protective protocols to ensure personal safety as well the safety of others.
· Must maintain compliance with ergonomic safety standards; be mindful of posture and regularly practice ergonomic stretches.
· Quality Improvement: Actively participate in internal quality improvement teams and work with members proactively to drive quality improvement initiatives in accordance with the mission and strategic goals of the organization, federal and state laws and regulations, and accreditation standards, when assigned.
· HIPAA: Keep all protected health information (PHI) confidential and abide by HIPAA policies for the release and disclosure of any PHI. Will report unauthorized use of disclosure of PHI immediately, to manager or HIPAA security officer.
· Work well under pressure, meet multiple and often competing deadlines.
· At all times demonstrate cooperative behavior with supervisors, subordinates, colleagues, clients and the community.
POSITION REQUIREMENTS:
These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this job. Individual abilities may result in some deviation from these guidelines.
Qualification Requirements:
· Must have high school diploma or its equivalent
· Must have minimum of six months of job-related experience
· Fluency in both English and Spanish, both written and verbal, per operational need.
· Must be able to provide TB and Physical clearance prior to start date.
· Able to furnish Vaccination history prior to start date dependent on role.
· BLS/CPR certification must be obtained prior to start date and kept current at all times.
· Computer literate; Able to operate two (or more) computer programs at one time.
· Excellent customer service skills with patients, supervisors, colleagues and the community (via phone and in-person).
· Ability to work well with a variety of people.
· Ability to multi-task, problem solve and must be self-motivated.
· Ability to bend, lift, carry up to 25lbs. with relative ease.
Education and Experience:
- A High school diploma, G.E.D or equivalent is required
- Practical knowledge of computer operations.
- Experience in optometry settings, dispensing or assisting.
- ABO certificate is preferred but not required.
· Experience working with EHR (i.e., Next Gen), i2i tracks is preferred but not required.
· Experience working in a community health setting is preferable.
Customer Service:
Treats customers, patients, co-workers, and others with respect and trust. Is able to work effectively by sharing ideas in a constructive and positive manner; listening to and objectively considering ideas and suggestions from others; keeping commitments; keeping others informed of work progress, timetables and issues; addressing problems and issues constructively to find mutually acceptable and practical solutions; addressing others by name, title, or other respectful identifiers, and respecting the diversity of our workforce in actions, words, and deeds.
Job Type: Full-time
Pay: $21.00 - $24.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- AD&D insurance
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid sick time
- Paid time off
Healthcare setting:
Medical specialties:
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Experience:
- Customer service: 1 year (Preferred)
- Medical terminology: 1 year (Preferred)
- Computer skills: 1 year (Preferred)
Ability to Commute:
- North Hollywood, CA 91605 (Required)
Ability to Relocate:
- North Hollywood, CA 91605: Relocate before starting work (Required)
Work Location: In person