Position Summary
The Office Assistant is responsible for effectively interacting with clients in-person, by phone, e-mail, etc. The Office Assistant develops and maintains positive client relations and coordinates with various functions within the company to ensure client requests are handled appropriately and in a timely manner. The Office Assistant position is expected to always maintain a positive image of Kramer Tree Specialists, Inc. and adhere to the values of Kramer Tree Specialists and our Performance Triangle, which involves the balance of safe, productive and quality work practices.
This is a full-time position with working hours in line with Kramer Tree Specialists’ business hours. Business hours are dictated by the season and are subject to change over the course of the year. Saturday work hours are required, typically April through October, on a rotating schedule. During this time, the office and mulch yard are open until early afternoon on Saturdays (actual times will be indicated to staff by their manager).
Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:
Client Service:
- Answer phone calls, emails, or any other form of client contact.
- Receive guests in the lobby.
- Provide support to all other Kramer Tree Specialists, Inc. departments as needed or directed by your supervisor.
Accounts Receivables & Invoicing
· Provide Accounts Receivable reporting to manager for monthly meetings.
· Process payments daily.
· Collection follow up calls/emails as needed.
· Daily balancing of deposits as directed.
Clerical Duties:
· Process mailouts.
· Filing client records.
· Copy documents as needed.
· Order office supplies are requested and approved by supervisor.
Other support duties
· Mulch/Brush Drop Sales.
· Brush & Leaf Collection updates.
· Daily balancing of credit card, ACH and check payments.
Knowledge, Skills, Abilities
§ Ability to effectively initiate, pursue and prioritize the completion of multiple tasks.
§ Ability to service all levels within an organization, including both office and field employees, with a positive attitude, as well as the ability to handle highly sensitive data in an appropriate manner.
§ Proficient in Microsoft Outlook, Excel, and Word.
§ Excellent verbal and written communication skills.
§ Excellent organizational skills, accuracy, and attention to detail.
§ Ability to sit or stand for extended periods of time.
§ Ability to lift 20 pounds.
§ Bilingual (Spanish) helpful, but not required.
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Expected hours: No less than 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Experience:
- Customer service: 2 years (Preferred)
Ability to Commute:
- West Chicago, IL 60185 (Required)
Work Location: In person