Description:
The Residence Inn Downtown St. Louis is currently looking for fun, ambitious, customer service-oriented individuals to join our Front Office Team at our StepStone Hospitality managed hotel In downtown St. Louis. If you have a passion to serve while having fun, then this is the career for you!
What you will be doing:
- Register and assign rooms to guests.
- Issue room key and escort instructions to Guest Service Agent or directly to guest.
- Sort and track incoming mail and messages.
- Transmit and receive messages using all communication avenues.
- Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
- Keep record of room availability and rate.
- Compute bill, collect payment, and make change for guests.
- Make, confirm, and cancel reservations via all communication avenues.
- Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
- Make reservation, transportation, or entertainment reservations for guest.
- Deposit guest valuables in hotel safe deposit box.
- Ability to accurately use various office software.
- Have a full working knowledge and expertise of each shift including night audit.
Requirements:
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Must have a comprehensive knowledge of all hotel departments and functions.
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Must have good mathematical and computer skills.
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High school education required. Relevant training and experience and additional education preferred.
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CPR and first aid training preferred.
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Additional language ability preferred.
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Marriott and Fosse experience preferred
EOE/M/F/D/V