Job description:
We are a Behavioral Health support clinic focusing on short-term assessment, treatment, and stabilization of patients with behavioral health needs. We are looking for a Behavioral Health Services Navigator to coordinate patient referrals and services.
Primary duties will include but are not limited to:
- Coordinating referral authorizations from insurance companies
- Following insurance company protocol(s) to submit authorizations/referrals
- Tracking patient compliance and follow through
- Navigating individual insurance benefits to determine and schedule appropriate care service for ineligible patients
- Scheduling/Assisting with patient appointments
- Providing coverage for Check In/Check Out when needed
- Answering phones, triaging calls, and sending messages to physicians
- Tracking insurance updates as it relates to patient care within the clinic
- Coordinating community services for patients that require long term care and treatment
- Establishing positive relationships with community behavioral health resources and service providers
- Establishing and maintaining effective working relationships with providers, staff, and management
Requirements
- Knowledge of medical terminology
- Excellent customer service skills
- Electronic Medical Records proficiency; Cerner experience preferred.
- The desire to work in a fast-paced environment
- The ability to communicate clearly to patients and fellow staff members both verbally and in writing
· Candidate must be a critical thinker, active team member and can multi-task and prioritize assigned duties
· Two years of Behavioral Health or Mental Health experience preferred
Educational Requirement:
- A High School Diploma or GED
- Medical Assistant Diploma/Certificate preferred
Job Type: Full-time
Pay: $23.00 - $27.48 per hour
Expected hours: 40 per week
Benefits:
- 403(b)
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Vision insurance
Healthcare setting:
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person