WesternTrust is a family run business focused on acquiring, developing, owning, and operating fee-based management businesses and other entrepreneurial ventures. It was originally established as Club Lespri, LLC in Park City, Utah in 2002. In Fall 2013, the company was rebranded to its current name, WesternTrust, to reflect the expansion of Lespri’s consolidated resort operations and growth beyond the hospitality sector.
WesternTrust business ventures can be grouped into three distinct Collections: Hospitality, Technology, and Financial and Estate Law Services. While the sectors may appear unrelated, all focus on offering professional management services that generate fee-based income.
Job Title: Operations Coordinator
Job Summary: The Operations Coordinator reports to the General Manager and also supports the Operations Manager in managing the day-to-day operations of the vacation rental property management company. This role focuses on asset management, owner and guest relations, and front desk responsibilities. The Operations Coordinator will also assist with adherence to processes and procedures, effectively communicate with our financial and People, and Culture teams, and some light tasks related to both may be required, record keeping, and support business improvement initiatives.
Roles and Responsibilities:
Owner and Guest Relations:
· Assist with owner and guest communications, promptly addressing inquiries and concerns.
· Assist in ensuring exceptional service and experiences for both owners and guests.
· Provide support to the front desk team, including assistance, and coverage as needed.
Asset Management:
· Assist with thorough inspections of all properties to ensure they meet company standards and are ready for guests.
· Help manage inventories, furnishings, communications, and owner unit maintenance needs.
· Support the purchasing of inventory, linens, consumables, and supplies.
Operations Management Support:
· Assist with the development and implementation of processes and procedures.
· Support financial and HR tasks when required, including record keeping and data entry.
· Help coordinate housekeeping and maintenance supplies delivery to guests.
Business Improvement:
· Contribute to business improvement initiatives and the development of new standard operating procedures.
· Assist in identifying opportunities for improvement and implementing best practices.
Additional Responsibilities:
· Assist with the coordination of project management tasks for owners.
· Support the preparation of reports for management and accounting.
· Be involved in proactive and reactive outreach to owners and guests to gauge satisfaction and address concerns.
Skills and Qualifications:
· Previous experience in property management or the hotel industry preferred.
· Strong communication and interpersonal skills.
· Detail-oriented with excellent organizational abilities.
· Proficiency with technology, including but not limited to: property management software and Microsoft Office and various applications.
· Ability to work effectively as part of a team and independently.
· Flexibility to adapt to changing priorities and handle multiple tasks.
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Expected hours: 32 – 40 per week
Benefits:
- Employee discount
- Paid time off
Experience level:
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
- On call
- Weekends as needed
Ability to Commute:
- Park City, UT 84060 (Required)
Work Location: In person