The Front Desk Clerk (Ortho Clinic) schedules appointments; identifies scheduling conflicts; and re-works schedules when necessary. The Front Desk Clerk (Ortho Clinic) is also responsible for greeting patients, vendors, hospital staff, and other visitors. S/he answers telephone and route incoming calls and places outgoing calls.
Qualifications:
Required Education: High school diploma or GED
Required Experience: Minimum of two (2) years experience as a receptionist and or scheduling. Knowledgeable of Microsoft software products.
Desirable Experience: Minimum of three (3) years of experience as a receptionist. Minimum of one (1) year experience in dental practice software.
Duties & Responsibilities:
- Open and close office according to office protocol.
- Check the daily schedule for accuracy and post it in all treatment rooms.
- Review supplies for reception and provide order to Office Administrator.
- Maintain and deposit petty cash/checks and all payments with help of Office Administrator.
- Ensure that HIPAA Notice of Privacy is on display.
- Identify scheduling conflicts and contact the appropriate individuals for resolution.
- Possess excellent people skills and ability to deal with the public in a professional manner.
- Handle situations in the receptionist area.
- Maintain a professional reception area/office; organize patient education materials; and keep the facility neat and clean.
- Greet and welcome patients to clinic.
- Check in patients according to the office protocol and verifying and updating health information.
- Manage recall and inactive patient system.
- Confirm next day’s appointments by telephone.
- Schedule patients for efficient use of doctor and staff time.
- Check patient backup list to try to fill in education and no-show appointments times.
- Collect payment from patients at time of treatment.
- Make follow-up appointments, as needed.
- Assist in treatment rooms as needed.
Job Type: Full-time
Pay: $16.85 - $18.35 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Healthcare setting:
Medical specialties:
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person